This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was advertised as having breakfast, but there were only a few items in packages, with limited healthy items. The room was kind of noisy (with people above us walking or thumping on the floor).
Business response:
Dear Susan, Thank you for choosing us during your time in the city and for taking the time to leave a review. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered with the noise. Our front desk is always available to help with concerns like these. We would have been happy to try to resolve this while you were still here with us. Your remarks about the breakfast are noted, and we regret not meeting your expectations. Thank you again for your feedback. We hop... read more
Bed was vry comfortable, properly rundown betty much, but clean, breakfast very basic just grab and go. Good for one or two nights stay max. Needs remodeling and improvement. Staff very nice and professional
Business response:
Dear Roberto, Thank you for taking the time to leave your feedback. It is great to know how much you enjoyed our comfortable accommodations and the professional hospitality delivered by our associates. However, we are sorry that the condition of our property and breakfast did not meet your expectations. We always strive to enhance our guest experience and will share your comments appropriately with our team. On behalf of everyone here, we invite you to stay with us again the next time you visit the city.Sincerely,Hotel Manag... read more
It's been too expensive
Business response:
Dear Reinhold,We appreciate you sharing your feedback regarding the pricing of your stay. We understand that cost can be a significant factor in choosing accommodations; therefore, we regret that we did not meet all of your expectations. Please be assured that we take careful consideration to be competitively priced for our area and season. Our goal is to provide all of our guests with exceptional service and amenities. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we... read more
Great staff and great location. Could be a little cleaner, but it was acceptable.
The room was very dated, the bathroom needed a renovatuon. Despite it being non smoking, the rooms did smell of smoke
Business response:
Dear Kristal,We’re sorry to learn that your accommodations did not meet your expectations. Please know that although our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to improve. We are committed to enhancing our facilities and ensuring a pleasant environment for all guests. We wou... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,766 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.