Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Dear Rene, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Diya, Thank you for staying with us and for taking the time to share your experience. While we’re glad to hear you found the property affordable and the service acceptable, we sincerely apologize for the shortcomings you encountered. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate your feedback, as it helps us identify where we need to improve. We hope you’ll consider giving us another opportunity to provide a more comfortable and seamless experience in t... read more

Business response:

Dear Alizé, Thank you for your appreciative words! We’re delighted that our team at Extended Stay America made your stay feel warm and comfortable. Your feedback means a lot, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Walter, Thank you for your kind words! We are glad to hear you had a pleasant encounter with our associates during your stay. Hospitality is what we do best, and we are happy this was the highlight of your visit. We appreciate your feedback and look forward to welcoming you back again soon. Sincerely, Hotel Management