Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Dear Tammy, It is wonderful to read your review of your recent stay at Extended Stay America. We are grateful that you appreciate your time here with an attentive, friendly staff. We are delighted to know that we have successfully achieved our goal of delivering exceptional service to our guests during your recent visit. Thank you for mentioning Kate, Christalee, and the entire stafffor the professionalism and warmth given in responding to the guests' needs. We appreciate you choosing to stay with us and eagerly expect to we... read more

Business response:

Dear Karen, Thank you for your feedback. We apologize for the condition of the room and area not meeting your expectations. We are currently reviewing our maintenance and renovation plans to ensure improvements are made. Your comments are important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more updated and comfortable experience in the future. Sincerely,Hotel Management 

Business response:

Dear Sam, Thank you for your positive remarks about Extended Stay America during your stay at work. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your time with us. We would love for you to stay with us again, as it would be a pleasure to welcome you back. Sincerely,Hotel Management 

Business response:

Dear Julian, Thank you for sharing your review and the details surrounding your recent stay. We regret that our staff did not promptly respond to your requests and apologize for the frustration this caused. We appreciate you bringing these issues to our attention, and we will address them right away. Our team's priority is exceptional service to our guests, so we are very disappointed this was not your experience. We hope you will give us another chance to show how much we appreciate having you as our guest. Sincerely,Hotel ... read more

Business response:

Dear Dennis, Thank you for reviewing your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve.Sincerely,Hotel Management