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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ues
Business response:
Dear Guest, Thank you for taking a moment to share your feedback. Although your comment was brief, we appreciate you choosing to stay at Extended Stay America and value every opportunity to learn from our guests’ experiences. Your rating reflects your overall satisfaction, and we are pleased to know that we met your expectations. However, if there were any concerns or areas where we could improve, we would be grateful to hear more details. Your comfort and satisfaction are important to us, and we hope to welcome you again. S... read more
Clean rooms and friendly people
Clean rooms quiet and nice staff
La chambre etais bien un mais sur la salle de bain qui etais pas tres acceuillante sur la propreté du bain et des mur autour de celui ci qui etais mal laver et presentais des trace de moisissures sinon personel gentil et le dejeuner sonc du cafe des muffin et des barre tendre sinon quand meme calme
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the condition of the bathroom, including the surrounding walls, and signs of mold. This does not reflect our standards, and we have alerted our housekeeping team. We are glad to hear that you found our staff friendly and appreciated the quiet environment and available breakfast items. Your feedback helps us improve, and we hope to offer you a more comfortable and welcoming stay on your next visit. Sincerely Hotel Management
Everything was perfect. 100% recommend it.
Business response:
Dear Guest, Thank you for sharing your wonderful feedback. We’re absolutely thrilled to know that everything was perfect during your stay and truly appreciate your recommendation. At Extended Stay America, our team works hard to provide exceptional comfort, cleanliness, and service to ensure every guest has a memorable experience. It’s incredibly rewarding to hear that our efforts met your expectations. Your kind words inspire us to continue delivering the highest standards of hospitality. We look forward to welcoming you ba... read more
Breakfast was quick, easy, unhealthy options. Reception and corridors in poor condition and smelled terrible. Check in took inordinately long but receptionist was polite. Room was clean and comfortable and quiet, which was really the most important thing. Parking super easy. Location super convenient.
Business response:
Dear Guest, Thank you for sharing your thoughts. We are glad your room felt comfortable, you enjoyed the convenience of the location, and the team made you feel welcome upon arrival. However, we are sorry for not meeting your expectations about the property’s upkeep and breakfast choices. Please be assured that we are committed to enhancing all aspects of the guest experience, including our breakfast offerings. We value your feedback and hope you visit again for a smoother and more enjoyable experience. Sincerely, Hotel Mana... read more
It was confusing to get to the hotel. We actually had to drive all the way around back of the first hotel that we thought we were staying at. The room was good but the bed was as stiff as a board and very uncomfortable. There was no shampoo or conditioner for showering, never seen this before and the vending was ridiculous. I had to pay $4 for a drink!!!!! In the morning it said grab and go breakfast and there was absolutely no food at al it was just coffee. That’s certainly not grab and go that I have had at other hotels. E... read more
Business response:
Dear Guest, We sincerely apologize for the issues you experienced with navigation, bed comfort, amenities, and breakfast. Your comments have been shared with our housekeeping and management teams. We also appreciate your note regarding the vending prices and will review them for improvement. Your feedback helps us enhance our guest experience, and we hope to provide you with a more comfortable and enjoyable stay in the future. Sincerely, Hotel Management
No breakfast only coffee and their is a dunkin donuts next door...dated rooms, cabinet doors off hinges and under sink cabinet wouldnt close
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet expectations, particularly regarding the room condition and limited breakfast options. Please know that our maintenance team has been informed about the cabinet repairs, and we’re working on updates to improve our accommodations. We appreciate your understanding and patience as we make these improvements. Your feedback is invaluable in helping us enhance the guest experience, and we hope to welcome you back for a more pleasant stay soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,995 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.