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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallway smells very bad. The AC in the room also smells bad.
Business response:
Dear Jiaqi, Thank you for staying with us and for reviewing your time at our hotel. We apologize for the unpleasant experience you had with the smell in the hallway and the AC in your room. Your feedback is concerning, and we take matters like this seriously. We will review the situation immediately to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless stay.Sincerely,Hotel Management
Basic place to stay overnight when traveling. During the checking the personnel did not provide information of the services or amenities included.
Business response:
Dear Franklin, We are pleased you had a good time at Extended Stay America during your visit to our city. You were happy with the quiet location. However, we are sorry for your disappointment with the hotel's policy, which was not communicated to you during check-in. In response to your review, we will instruct our team to share the same and help the guests. We look forward to your next stay with a flawless experience. Sincerely,Hotel Management
Accessible
Accessible and convinient
Business response:
Dear Kenneth, Thank you for being our guest and sharing feedback about your visit. It is nice that you had apleasantexperience with us, and the location enhanced your hotel experience. We value hearing from our guests, as this lets us improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management
Staff was not very friendly. Some furnishings were worn out or broken. Hallways smelled of fish. Breakfast was skimpy.
Business response:
Dear Julie, Thank you for sharing your remarks about your experience at our hotel. Although you had a pleasant stay, but we are sorry for the disappointment and inconvenience caused in your room. We are discussing this with our housekeeping and maintenance team to review the room and check the missed spots. Let us correct this for you on your next visit and regain your trust. Please return; we will improve your experience.Sincerely,Hotel Management
Place was very nice, staff was nice. Alot of parking and a nice clean place overall very satisfied.
Business response:
Dear Ronaldo, Thank you for staying with us. We are delighted to read that you enjoyed your visit and that the services met your expectations. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 4.1 star rating with 1,199 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.