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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was quite nice. There was no breakfast, only coffee, tea and muffins or bars. Hotel was very noisy at night and unpleasant smell in the room. I didn't feel safe.
Business response:
Dear Zoraya, Thank you for sharing your feedback. It is nice to know you had a pleasant time and found our staff nice. We always prioritize providing amazing hospitality. However, it is sad to read about your disappointment with the problems that you encountered and were not resolved. Your remarks are shared with the respective team, and we will ensure they are addressed to the guest's satisfaction. Our front desk team is always there to help you. Please give us another opportunity to show you our service again.Sincerely,Hot... read more
Functional not comfortable I left a review on Google. The room had a broken door, window screen, discolored bathtub, dilapidated cabinets, no coffeepot or utensils.
Business response:
Dear Latanya, Thank you for choosing us. Our aim is to deliver flawless accommodation and services to all guests. We are sorry for the disappointment caused, and we understand your expectations of a flawless room were not met. We will discuss these with the relevant team for further improvement as we move forward. Apart from this, we hope you had a pleasant time and will return for a better experience while in the area again.Sincerely,Hotel Management
Need more staff at the front desk
Business response:
Dear Bradley, Thank you for your feedback. We appreciate your suggestion and will look into improving our front desk service. We hope to provide an even better experience on your next visit to Extended Stay America.Sincerely,Hotel Management
Goid It was good
Room was not clean, dog hair, smell
Business response:
DearSAE JIN,Thank you for choosing us. Providing clean and comfortable accommodation is our priority, and we regret if we missed it for you. We understand your disappointment with the cleanliness of your suite. Your comments are vital, and we will discuss them with our concerned team to ensure they are aware of the guest's remarks. Our team has also been instructed to double-check the rooms before delivering them. Please return, and we hope your next visit to our hotel will be a seamless experience.Sincerely,Hotel Management
Property is very mediocre. No supplies at all in the kitchenette. We booked a queen room but were told we could not check in to a queen room at that time. When I then asked for a king room I was charged an additional $26. Hallways were shabby and smelly. King room was spacious and pleasant but no supplies other than soap and towels - no kettle, pots, cutlery, etc. I would not recommend this property.
Business response:
Dear Dalia, Thank you for being our guest. It is nice to know you had an overall satisfactory time and appreciated the spacious king room. However, we are sorry for not finding dishes in your suite. We will instruct our front desk team to keep a stock of supplies to fulfill guests' needs and also inform them about our kitchenware policy, which requires us to keep kitchenware at the front desk to ensure cleanliness. Please reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you des... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 4.1 star rating with 1,261 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.