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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was good
Manager waa a bit rude and dressed very unprofessuinally
Business response:
Dear Richard, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for the behavior of one of our associates. Our concerned team is looking into this to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we can ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management
I liked the first floor location. The front desk person was hardly available when needed. No washing detergent available for purchase. I had to leave my room for 3 hours due to a visit from Ecolabs.
Business response:
DearSylvester,Thank you for choosing us. We are glad you had apleasant time here and liked the first floor of the hotel. However, we are sorry for the issues and disappointment you encountered when you were unable to find the front desk team to help you. Also, you experienced an inconvenience when your room was under Ecolab's visit, which is quite understandable. We are sorry for all the frustrations caused. Your remarks are vital, and we shall discuss this with the team. Please stay with us again for the next enjoyable expe... read more
It did the job. However, smelled terrible of cigarette smoke in the room. Nice that it had a fridge, microwave, and stovetop.
Business response:
Dear Amanda, Thank you for being our guest. It is nice that you had a pleasant time here and were pleased with the room amenities. However, we are sorry for the inconvenience caused by the problems you encountered. Our team is reviewing the areas and will take immediate action. Thank you again for staying with us; we appreciate your business!Sincerely,Hotel Management
Not the best customer service. Staff seemed overwhelmed. Room was shoddy and not very clean. Intimidating for an aging and disabled person.
Business response:
Dear Lois, Thank you for reviewing the recent visit. Providing flawless accommodation is always a priority at our hotel. Please accept our apologies for not providing you with a relaxed and comfortable time in your suite with the housekeeping missed spots. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you while with us; never hesitate to speak to them. Apart from this, we hope you had a pleasant time. Please give us another chance to prove that w... read more
Opholdet hos extended stay America, var lige pris som reklameret.
Business response:
Dear Per, We appreciate the outstanding review and are delighted you loved your time here at the location and found the price reasonable. Our top priority is your comfort, so it is nice to know we met your expectations. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 4.1 star rating with 1,199 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.