Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Dear David, Thank you for sharing your positive feedback! We are thrilled to hear that you enjoyed our convenient location, clean rooms, and comfortable beds. We take pride in offering a great choice for both short and extended stays, and we’re happy to know that our proximity to dining options met your needs. We appreciate your kind words and look forward to welcoming you back for another pleasant stay. Thank you again for choosing Extended Stay America! We look forward to hosting you again soon.Sincerely,Hotel Management 

Business response:

Dear Michael,We apologize that your stay didn’t meet expectations. An inviting atmosphere is essential, and we regret that the condition of the property detracted from your experience. Rest assured that your feedback will be shared with our team. In the meantime, our housekeeping is committed to keeping our property clean and well-maintained, and we are taking your suggestions into careful consideration for future plans. We do hope you will stay with us another time so we can provide you with a much more satisfying experienc... read more

Business response:

Dear Bharat,We apologize for the discomfort caused by the noise from the bathroom exhaust fan and the AC/Heater. We understand how important a peaceful and restful environment is, and we regret that this impacted your stay. Your feedback will be shared with our maintenance team to ensure these issues are resolved and to prevent future occurrences. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management