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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was outdated! Hallway was smelly
Business response:
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is precious to us as we strive to improve with every visit. We greatly appreciate your comments about the aspects of your room that need updating. It is a pleasure to announce we will implement many upgrades to our property soon!We would love for you to stay with us again so that we can show you the hospitality and accommodation we are known for.Sincerely,Hotel Management
The staff and general manager are the nicest and the coolest people to get to know and the facility is well cared for and the general manager is very passionate about the facility and the tenants that are here and they put safety for everyone and the people that work here first and when they do seasonal spraying the general manager makes sure everyone is out of the building and makes sure the locks to all the rooms are turned off so no one goes back in the rooms till the spaying is done the only thing that can be a little mo... read more
Thank you
Business response:
Dear Jennifer, Thank you for your feedback. We sincerely apologize for the issues you experienced with the bedding and the unprofessional attitude of our front desk staff. Cleanliness and customer service are our top priorities, and we are addressing these concerns with our team immediately. Your experience does not reflect our standards, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back to Extended Stay America for a much improved stay in the future.Sincerely,Hotel Man... read more
It felt very comfortable and homely
Business response:
Dear Dennis, Thank you for your kind feedback! We’re delighted to hear that you found your stay comfortable and homely. Creating a welcoming atmosphere for our guests is a top priority for us. Your positive experience is truly appreciated, and it motivates our team to continue providing excellent service. We look forward to welcoming you back to Extended Stay America soon for another enjoyable stay!Sincerely,Hotel Management
Ok
Easiest check in process ever
The staff are very friendly and helpful and the general manager is very caring and very passionate about the facility and all the guests that are here at the facility and makes sure that when seasonal spraying is done all the guests are out of the building till the spraying is complete and makes sure that all the locks are off so that the guests don't use the key card to enter the rooms while the spray is drying u have to see the front desk to re access ur room I give this facility 10thumbs up and would recommend this facili... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,863 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.