Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Dear Guest, Thank you for sharing such an uplifting review regarding your time with us. We truly appreciate your kind words about the staff, as their warm and attentive service is at the heart of what we aim to provide. We will relay your compliments to the team, and we look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your thoughts and your patience while improvements are underway at the property. These upgrades are intended to enhance the overall guest experience, and insights like yours are helpful as we continue moving forward. We are sorry to hear that certain aspects of your visit did not fully meet expectations. Your comments have been noted and will help guide our ongoing efforts to refine the stay we provide. We hope you will consider returning in the ... read more

Business response:

Dear Guest, Thank you for sharing such delightful feedback about your stay. We are delighted to know that our team’s welcoming approach helped make your visit enjoyable. It is especially rewarding to see that Jessica’s accommodating nature left a lasting impression, as providing attentive and supportive service is something we truly value. Comments like yours encourage our team to continue delivering top-notch hospitality. We truly appreciate your kind words and look forward to welcoming you back to Extended Stay America for... read more

Business response:

Dear Guest, Thank you for staying with Extended Stay America and for taking the time to share your kind feedback. We’re delighted to know your stay met your expectations and that both our team’s hospitality and the overall cleanliness made a positive impression. Providing a welcoming atmosphere and a well-maintained, comfortable environment for our guests is always our priority, and your comments mean a great deal to us. We look forward to the pleasure of welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize that the cleaning during your stay did not meet your expectations. Maintaining a clean and comfortable environment for our guests is very important, and your comments have been shared with our housekeeping team. We truly appreciate your input, as it helps us identify areas that require immediate attention. We hope you will give us another opportunity to provide a more satisfying experience in your future stays Sincerely, Hotel Management