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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fab
Business response:
Dear Guest, Thank you for choosing our hotel and leaving your remarks. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment, and we are glad to know you experienced this. Thank you again for making Extended Stay America part of your travel plans, and we look forward to your next stay with us. Sincerely, Hotel Management
Grab & go breakfast did not include fruit or milk. Includes Instant oatmeal, muffins & granola bars.
Hotel was overbooked for the room we reserved but they gave us another room with a discounted rate. Room was dirty, cabinets were falling apart, missing draw pulls, bathroom tub had dead insects in it.
Business response:
Dear Guest, We’re genuinely sorry to hear about your experience. It’s disappointing that your room wasn’t up to standard, especially with the cleanliness issues you mentioned. We’ll address these concerns with our maintenance and housekeeping teams immediately. Thank you for bringing this to our attention. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the very best on your travels and look forward to your retu... read more
The room was fine. The hallways looked like they hadn’t been vacuumed and the facilities need spruced/updated. But the check in was fine and the room was clean.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad you enjoyed our clean room and that you found our check-in service seamless. However, we apologize for the condition of the hallways and your issues with the facilities. We’ll be addressing these areas to ensure a better experience for future guests. We appreciate your input and will work on improving these aspects. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
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Business response:
Dear Stella, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management
They hotels are close to each other and there were not signs signaling the aforementioned
Business response:
Dear Lester, Thank you for choosing Extended Stay America. We are glad you had a pleasant stay overall. We appreciate your input and understand how helpful clear signage can be for guests navigating the area. We will share your comments appropriately as we continue to improve and make the experience more seamless. We are constantly striving to enhance guest comfort, and we look forward to having the opportunity to host you again in the future, ensuring an even better visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 4.1 star rating with 1,261 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.