Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We sincerely appreciate your comments regarding your stay and apologize that the cleanliness of your room did not meet your expectations. Your feedback has been shared with our housekeeping team to ensure a more thorough cleaning process and maintain higher standards for all guests. We are glad you found value in your stay and will continue working on improvements to enhance comfort and satisfaction. We hope to have the opportunity to welcome you back and prov... read more

Business response:

Dear Sonia, Thank you for your wonderful feedback. We’re thrilled to hear that you had an excellent stay at Extended Stay America. Our team takes great pride in providing a comfortable, welcoming, and enjoyable experience for all our guests, and it’s rewarding to know we succeeded during your visit. Your kind words motivate us to continue delivering high-quality service and maintaining a pleasant environment. We truly appreciate you taking the time to share your experience and are delighted that you chose to stay with us. We... read more

Business response:

Dear Michael, We sincerely apologize for the condition of your room and the visible repairs that affected your impression of our property. The issues you mentioned regarding the walls, outlets, and shelving are being addressed by our maintenance team to ensure all areas are properly repaired and well-maintained. We truly appreciate you bringing this to our attention, as feedback like yours helps us improve the quality and comfort of our accommodations. We value your understanding and hope to have the opportunity to provide y... read more

Business response:

Dear Regina, We appreciate your feedback regarding your recent stay with us. We sincerely apologize for the condition of the room, as it does not reflect the standards we strive to uphold. We take your comments seriously nd will share them with our team promptly. We also understand how frustrating noise disturbances early in the morning can be, and we are sorry for the inconvenience caused. On a positive note, we appreciate you highlighting the cleanliness of the room and the quality of the linens; we’re glad these aspects m... read more

Business response:

Dear Marc, Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience during your stay. At Extended Stay America, our team strives to provide clean, comfortable accommodations and attentive service to all our guests, and your kind words reinforce our efforts. We are grateful for your acknowledgment and will continue working to ensure every guest enjoys a pleasant and welcoming environment. Your satisfaction is very important to us, and we look forward to the opportunity ... read more

Business response:

Dear Cary, Thank you for your review. We are glad you took the time to share your experience, and we sincerely apologize for the inconvenience caused by the noisy bathroom vent. That’s certainly not the kind of comfort we aim to provide, and our maintenance team will be looking into it right away. We also appreciate your feedback on the breakfast selection. While we currently offer a grab-and-go option, your suggestion is well taken and will be considered as we look to improve our offerings. Your comments help us grow, and w... read more