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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was perfect. 100% recommend it.
Business response:
Dear Guest, Thank you for sharing your wonderful feedback. We’re absolutely thrilled to know that everything was perfect during your stay and truly appreciate your recommendation. At Extended Stay America, our team works hard to provide exceptional comfort, cleanliness, and service to ensure every guest has a memorable experience. It’s incredibly rewarding to hear that our efforts met your expectations. Your kind words inspire us to continue delivering the highest standards of hospitality. We look forward to welcoming you ba... read more
Breakfast was quick, easy, unhealthy options. Reception and corridors in poor condition and smelled terrible. Check in took inordinately long but receptionist was polite. Room was clean and comfortable and quiet, which was really the most important thing. Parking super easy. Location super convenient.
Business response:
Dear Guest, Thank you for sharing your thoughts. We are glad your room felt comfortable, you enjoyed the convenience of the location, and the team made you feel welcome upon arrival. However, we are sorry for not meeting your expectations about the property’s upkeep and breakfast choices. Please be assured that we are committed to enhancing all aspects of the guest experience, including our breakfast offerings. We value your feedback and hope you visit again for a smoother and more enjoyable experience. Sincerely, Hotel Mana... read more
It was confusing to get to the hotel. We actually had to drive all the way around back of the first hotel that we thought we were staying at. The room was good but the bed was as stiff as a board and very uncomfortable. There was no shampoo or conditioner for showering, never seen this before and the vending was ridiculous. I had to pay $4 for a drink!!!!! In the morning it said grab and go breakfast and there was absolutely no food at al it was just coffee. That’s certainly not grab and go that I have had at other hotels. E... read more
Business response:
Dear Guest, We sincerely apologize for the issues you experienced with navigation, bed comfort, amenities, and breakfast. Your comments have been shared with our housekeeping and management teams. We also appreciate your note regarding the vending prices and will review them for improvement. Your feedback helps us enhance our guest experience, and we hope to provide you with a more comfortable and enjoyable stay in the future. Sincerely, Hotel Management
No breakfast only coffee and their is a dunkin donuts next door...dated rooms, cabinet doors off hinges and under sink cabinet wouldnt close
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet expectations, particularly regarding the room condition and limited breakfast options. Please know that our maintenance team has been informed about the cabinet repairs, and we’re working on updates to improve our accommodations. We appreciate your understanding and patience as we make these improvements. Your feedback is invaluable in helping us enhance the guest experience, and we hope to welcome you back for a more pleasant stay soon. Sincerely, Hotel Management
I forgot an item and called to have them check assuming it had been thrown out and I would not hear back. Although it wasn’t found the desk called me back to confirm that. The follow up was greatly appreciated.
Decent stay for the price, but definitely needs a wipe down.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely appreciate your comments regarding your stay and apologize that the cleanliness of your room did not meet your expectations. Your feedback has been shared with our housekeeping team to ensure a more thorough cleaning process and maintain higher standards for all guests. We are glad you found value in your stay and will continue working on improvements to enhance comfort and satisfaction. We hope to have the opportunity to welcome you back and prov... read more
Viskas gerai
Excellent place to stay
Business response:
Dear Sonia, Thank you for your wonderful feedback. We’re thrilled to hear that you had an excellent stay at Extended Stay America. Our team takes great pride in providing a comfortable, welcoming, and enjoyable experience for all our guests, and it’s rewarding to know we succeeded during your visit. Your kind words motivate us to continue delivering high-quality service and maintaining a pleasant environment. We truly appreciate you taking the time to share your experience and are delighted that you chose to stay with us. We... read more
Bathroom vent sounded like a chainsaw. Breakfast limited to breakfast bars & muffins, needed fruit and juice.
Business response:
Dear Cary, Thank you for your review. We are glad you took the time to share your experience, and we sincerely apologize for the inconvenience caused by the noisy bathroom vent. That’s certainly not the kind of comfort we aim to provide, and our maintenance team will be looking into it right away. We also appreciate your feedback on the breakfast selection. While we currently offer a grab-and-go option, your suggestion is well taken and will be considered as we look to improve our offerings. Your comments help us grow, and w... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,917 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.