Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Dear Bradley, We sincerely appreciate you taking the time to share your experience with us. We regret that the grab-and-go breakfast was unavailable during your first morning and understand how frustrating that must have been. Our team will review this issue to ensure consistency in our offerings moving forward. Additionally, we apologize for the condition of the elevators. Guest comfort and convenience are extremely important to us, and we will address this concern with our maintenance team to improve the experience for fut... read more

Business response:

Dear Guest, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the fantastic review of Extended Stay America! We are delighted you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it’s always rewarding to know that our efforts have made a difference in your stay. It is also lovely that you enjoyed the comfortable bed and that the service extended by our team left a positive impression. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your wonderful review of Extended Stay America! We are delighted that our hotel was ideally located for everything you wanted to experience on this visit. We are delighted you included us in your travel plans and hope you will be back to see us again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more