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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty rooms. Outside carpets smelled of cigarettes
Disappointed Unfortunately, this hotel did not meet my expectations. It seems like a lot of homeless people are living there long-term so the clientele is a little rough. I also thought that they had breakfast in the morning, but it was grabbing go and all that was there was one packet of oatmeal and a few granola bars. The hallway smelled really bad the entire time we were there and no housekeeper ever came to clean our room. I definitely wouldn’t stay there again.
The worst hotel This is the worst hotel I ever stayed in my entire life. I made the reservation through hotel.com. When I tried to check in around 7PM. They told me they didn’t have any clean rooms. I have to rebook another hotel nearby. And they charged me for no rooms.
Folks who sit at the frontend are impolite and do not understand concepts of customer service. They don't take extra effort to understand what customer want.
Business response:
Dear Yash, Thank you for taking the time to share your experience. It's concerning to hear that the level of courtesy and attentiveness you expected was not reflected during your visit. We understand how important respectful and responsive interactions are in shaping a positive stay, and your comments help bring valuable perspective. We are committed to offering a welcoming environment, and your feedback will be used to ensure every guest feels heard and supported throughout their time with us. Sincerely, Hotel Management
No
Business response:
Dear Van, Thank you for taking the time to share your remarks. We apologize if we missed any opportunities to make your stay as seamless and memorable as you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to demonstrate our commitment to delivering exceptional hospitality to every guest. Sincerely, Hotel Management
This place was clean but service was very poor and staff didn’t seem to care about my issues. The refrigerator and the ac unit was very loud.
Business response:
Dear Wesley, While we are glad to hear that the cleanliness met your expectations, we are genuinely sorry that our service and the lack of responsiveness from our team fell short of your expectations. That’s not the experience we want any guest to have. We also apologize for the noise issues caused by the refrigerator and air conditioning unit in your room; your comfort is important to us, and we will ensure that our maintenance team addresses this matter promptly. Thank you again for bringing these concerns to our attention... read more
The staff wasnt friendly at all but the room was fine.
My first time and also last time never come back this ( Motel). Main Lobby dirty,2 elevator inside dirty. @ hallway smells very bad like people smoke in the room kitchen counter top come off in bathroom old. Paint crack every where. If you need service help yourself phone call front desk doesn’t work. I used my cell phone call . Need glasses and dishes. They told me go to front get if you need clean towel , help your self. Again go the front desk.no tissue in the room they don’t have tissues ladie told me you can use toilet ... read more
Business response:
Dear An Le, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you d... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,863 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.