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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overcharged me for a day. Broken equipments, drawers etc. stinky rooms
Business response:
Dear Guest, We are sorry we did not meet your expectations during your recent visit. We understand your disappointment regarding the service and maintenance issue you encountered and assure you that we will follow up with the appropriate individuals as we prioritize our dedication to outstanding hospitality and qualitystayfor every guest. We appreciate you bringing this to our attention and are grateful for your patience. Please consider giving us another opportunity to show you our attentive hospitality and that we truly va... read more
The lady at the front is horrible they didn’t clean my room my son found a condom in the room nasty stuff
Business response:
Dear Guest, We are genuinely sorry for the few oversights and any service issues you experienced while with us. We want our guests to see our dedication in everything we do; therefore, we regret this did not happen in your instance. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Please consider a return and allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
The staff was not helpful or at the front desk when we arrived. Our first was not clean garbage hadn't been taken out under the sink no toilet paper. Nor were they helpful with knowing the area at all. Would not go back again.
Business response:
Dear Guest, Thank you for taking the time to review your visit. It is disheartening to learn about your disappointing experience, and we genuinely regret any frustration caused. Your concerns regarding our service delivery and housekeeping oversights are taken seriously, and we assure you that we will address these matters with our team to enhance the guest experience moving forward. We understand your hesitation to return, but we hope you will consider giving us another opportunity in the future. We would be grateful for th... read more
Not a well kept facility
Business response:
Dear Guest, We appreciate you being our guest and bringing your concerns to our attention. We take pride in providing a well-maintained and comfortable environment for our guests. However, we regret that we fell short in your case. We will address this matter with our to prevent such lapses from repeating. Your input is invaluable in helping us enhance the guest experience moving forward. Should your travels bring you back to our area in the future, we would be honored to host you again and give you the flawless visit you de... read more
This property is run down. Microwave in room clearly had a fire in it. Curtains? Half gone. Bathroom? I've seen better in a motel 6.cold as ice in the room in April. Kitchen cabinets missing. Old old old furniture. Feel like it is a bait and switch hotel.
Business response:
Dear Guest, We are sorry we did not meet all of your expectations. It is never our intention to disappoint our guests in any way, and we apologize for any inconvenience caused. We assure you what you experienced is unusual for the high standards we maintain, and we will address each of your concerns appropriately as we are committed to providing each guest with a wonderful visit. We hope to host you again with a much-improved stay!Sincerely,Hotel Management
Not thing in the kitchen, even a water kettle. Shouldn't posted online that is breakfast included.
Business response:
Dear Guest, One of the things we pride ourselves on is our commitment to our guests by conveying our services and amenities so that everyone who walks in through our door is well-informed during check-in. We keep the dishware at our front desk to maintain a clean environment, and our team is happy to deliver it to the guest's suite upon request. Yet, we are sorry this was not communicated to you when you arrived. We also regret your disappointment regarding our breakfast servings. We appreciate your feedback as we continuall... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,865 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.