Extended Stay America - Boston - Westborough - Connector Road

Business response:

Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. Please accept our apologies that your room did not meet your expectations. We have asked our housekeeping staff to look into your concerns. Please know our front desk is staffed around the clock to help make the most of your stay. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Adrian, thank you for being our guest. We are sorry for the disappointing stay you had and regret the cleanliness issue you experienced. We have shared your concerns with the housekeeping team to be more diligent in their efforts going forward. Also, we are sorry about the dog barking and the disturbance this caused. We hope you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We do hope you consider staying with us again, as we would welcome the opportunity to resto... read more

Business response:

Thank you for sharing your experience at our hotel. We regret the noise disturbance you encountered and apologize for the cleanliness issues you outlined. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry our hotel's accommodations and front desk service did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you and your family will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Amber, we apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party website must be canceled by them. We recommend that you contact them directly for assistance. Sincerely, Hotel Management 

Business response:

Matthew, thank you for your review. We are sorry for the housekeeping service issues you had during your stay. We are reviewing this situation to see what went wrong so we can avoid this in the future. Also, your feedback regarding the odor will be shared with our housekeeping team for review and action. We value your comments and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback stating your concerns. It was disappointing to read your comment and know we were not able to accommodate you. We apologize and regret the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management