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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a two-bed room however when I checked in, I was told the 2-bed room was not available. We had three persons. It turned out that I slept on a small foldable bed with a very thin matteres provided by the hotel. It was very uncomfortable and I could not fall asleep the whole night. I wanted to talk to the manger however was told the manager was not available. Very disappointed.
Business response:
Tian, thank you for staying at our hotel. We are very sorry to know we were unable to provide you with the suite of your choice and the impact it had on your stay. We also regret knowing the discomfort you had while sleeping in the pull-out bed. You are a valued guest, and we hope to host you again so that we can deliver a restful stay. Sincerely, Hotel Management
Will never use this chain again
Business response:
Rick, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Poor services, dirty and staff on duty claimed to be a guest worker. He didn’t have enough access to their system. He end up put me in a smoking room.
Business response:
Isdory, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Room was dirty when i arrived. No maid service occurred. Would not stay there again!!!
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The property was in terrible condition, and was in deep need of repair/ updating. The address was the same as another hotel— created much confusion which apparently is not new.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
I got to the hotel at 11pm to check in. Upon my arrival there were a bunch of men in the parking lot drinking. I went to check in at the front desk and the guy that was working looked like he was high (or some sort of drugs) and was extremely rude and told us that there were no rooms available. I tried to explain that I had made the reservation thru Expedia and he was not concerned at all. His only concern was to tell me that there were no more rooms, and it was not his problem if I did not have a place to sleep. He immediat... read more
Business response:
Alexandra, thank you for your review. We are sorry for the issues you had with your reservation, and we apologize for the unsatisfactory service you received from one of our associates. This is not the kind of impression that we want our guests to have. Your feedback will be discussed with the appropriate individual to ensure this is never repeated. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.