This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay at an extended stay again Rather sleep in my car
Business response:
Dear Jeffrey, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider giving us a second chance so we can make it up to you.Sincerely,Hotel Management
They gave away our room in the middle of the night so I’m going to say this hotel is absolute garbage and I would never recommend them to anyone. The staff was rude and my family has to drive 2 hours home.
Business response:
Dear Alexis, Thank you for your feedback. Please accept our apologies for the inconvenience caused due to not getting the room on your arrival. Our front desk team is always available to help guests with anything they want for a comfortable hotel experience. We are sorry this did not happen with your family. Please allow us to review the process to know what went wrong and give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management
Not a safe hotel for women traveling alone. The front desk staff person tried to enter my room in the middle of the night. If I had not had to double lock on the door he would have been able to get in with the key. He was really upset and told me someone else was supposed to be the room, and asked me who let me in the room. I told him his collegaue checked me in and gave me the key. It was a very scary experience.
Business response:
Dear Fiona, Thank you for taking the time to review your experience. We strive to provide an exceptional stay for every guest. Therefore, we regret not meeting your expectations or ours. Please know what you experienced is not usual for us, and we apologize for any miscommunication between our associates. We have shared your concerns with the appropriate individuals to prevent such matters from repeating. We hope this isolated incident will not prevent you from choosing us again, as we are committed to redeeming your confide... read more
I reserved a room with a double bed and got a room with a single bed. They said the hotel was booked (although it hardly looked it at all during our stay). They found us another room. Advertised they had free cribs which they did not have so 2 people and a baby shared a double bed. The fire alarm went off at 9:00 at night just after we got the baby to sleep and we all had to evacuate outside. Since there are kitchens in the room, staff told us this happens fairly frequently. Breakfast was coffee, muffins, granola bars and a ... read more
Business response:
Dear Lawrence, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the experience you expected. We sincerely apologize for the fire alarm going off at night and the inconvenience this undoubtedly caused. Furthermore, we are sorry our complimentary grab-and-go breakfast was not to your liking. Your comments have been shared with our team to see how we can improve and ensure a more satisfying stay for future guests. We hope you will consider allowin... read more
2 condoms found under the bed. Never was cleaned and never moved me to another room
Business response:
Dear Stefanie, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Nothing
Business response:
Dear Marina, Thank you for being our guest. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your case. Your comments are shared with our team for improvement. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
I did not like cleanliness of the rooms and the staff were unprofessional.
Business response:
Dear Johane, Thank you for being our guest. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience that you encountered in your room. We cannot thank you enough for your patience and understanding. Your feedback is essential to us and will be shared with our housekeeping team to review and improve. Please revisit so we can provide the seamless, exceptional experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.