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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place is filled with cigarette smoke. I had requested for non-smoking room. They gave me smoking room which had a lot of cigarette smoke and I could not breathe. When asked the front desk lady, she said all rooms were non-smoking rooms but if someone who stayed in the room could have smoked and they cannot control that. Even lobby smelled bad with cigarette smoke.
Business response:
Dear Mamatha, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management
This property was disgusting. Old. Dirty. Cops called to hotel a few times. It says there was breakfast. There was no breakfast. The room smelled. Very disappointed.
Business response:
Dear Toni, We are disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
I booked this room because, I need breakfast. The property does not offer breakfast. They just served coffee and some vanilla flavored bread. That's it. If you book through 3rd party vendors like Expedia, they do not like it and say they did not receive the reservation but still block the room to give it to the same person for higher rates. Its a scam.
Business response:
Dear Veera, thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely,Hotel Management
It is the worst hotel I ever stayed. Service is very bad, over charged a lot after left the hotel. Reserved room was not available. I do y know why Expedia lists that kind of hotel in their website.
Business response:
Dear Eldon, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. We also apologize that our team failed to provide you with the excellent service we strive for daily. We have shared your concern with our team to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will g... read more
The propety is dirty and unprofessional staff
Business response:
Dear Ajay, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.