Extended Stay America - Boston - Westborough - East Main Street

Business response:

Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver well-kept rooms, and unfortunately, we missed during your visit, which made your overall experience not as comfortable as you expected. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Since... read more

Business response:

Thank you for the review. We are sorry for the disappointment you had with our kitchenware policy and regret the inconvenience it caused. We also apologize for the odor you experienced in your suite. We will share your concerns with the housekeeping staff to ensure a better experience going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more

Business response:

Thank you for your review. We apologize for the odor you experienced while you were here and your disappointment with the overall condition of our hotel. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We have also alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We hope you will consider a return visit so we can make it up to you. Sincere... read more

Business response:

Thank you for being our guest. We apologize for not living up to our commitment to the clean, fresh suite during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We hope to have another chance to restore your confidence. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and for taking the time to post your review. We are sorry to read you did not enjoy your stay and were disappointed with our amenities. We also apologize for the less than the spotless condition of your guest suite; this does not meet our standards, and we will take steps to prevent these issues in the future. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management