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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service. Room was not what we booked. Was supposed to have Continental breakfast and their was none.
Business response:
Thank you for choosing to stay with us. We apologize for not being able to accommodate you in the room of your choice and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we‘re reviewing this situation to see what went wrong, and we will be taking extra care to avoid this in the future. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will give us a chance to redeem ourselv... read more
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
place wasn't what the internet site said really different
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
stay away room was horrible; the dirtiest I have ever seen. Hair found all over the bathroom floor, sink and bathtub. Blood splatter on low part of door and filthy room all over
Business response:
Donna, we apologize for not delivering you a perfect stay. We are very disappointed to see that your feedback referenced the description of your room as "filthy". Your feedback regarding your room is shared with the housekeeping team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
All systems were the worst. Even though I stayed at this hotel for 9 nights and 10 days, they cleaned up room only once the morning before I left the hotel. On the eighth day we were in the museum, and without any reason, they suddenly called my son to leave the hotel and returned to the hotel without sightseeing. Also, they locked our hotel room door. It was really the worst hotel of my life.
Business response:
We apologize as we didn’t explain our housekeeping policy to you upon arrival and the inconvenience it caused. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this effectively going ahead. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Overbooked my room, could not stay at the hotel i booked days before, then was sent to another extended stay where the could not offer me a room either. Drove all the way home and ruined the trip.
Business response:
Please accept our most sincere apologies for the issues you had concerning the reservation. Your feedback is noted and it has been followed up with the concerned team in an effort to tackle such situations more diligently and avoid problems like these in the future.It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
never again to leave more space for cats and dogs.
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.