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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Collect fees in disorder，The garbage room¥：¥；jdjdjdjdjjd
Business response:
Thank you for your feedback. It is unclear what led to your disappointment, and we would like an opportunity to correct the situation to your satisfaction. We would need more information to be able to follow up for a quick resolve. Thank you, General Manager
Are all Extended Stays like this? The trend to control your room temperature was the experience. The room was hot, hot, hot and the AC on the wall unit was put to 60 degrees. When running it was making cold air, but it only stayed on for short bursts so the room never got below 74 or 75 degrees. With all Extended Stays company owned it is obvious they control the temp to save energy. When we took showers it was awful. The free WiFi was slower than dial up, totally worthless unless you paid to upgrade. The room had a kitchen,... read more
Business response:
Edward, thank you for taking the time to review your stay. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely,... read more
Not cheap not good The atay was horrible. The booking was with a breakfast, but all I got was a coffee and a muffin. No glasses or plates in the house, how was I supposed to drink water? The bedding was surprisingly not convinent. I would not recommend this place to anyone
Business response:
Piyush, please accept my apologies for not meeting your expectations and the inconvenience it caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. I will remind my staff to communicate this more clearly at the time of check-in. I will also share your concerns regarding bedding and grab-and-go breakfast with the respective teams in an effort to improve our service and facilities. We hope you will give us a... read more
Noisey Clientele The hotel and staff were fine. The major problem was that it was incredibly noisy with load TVs and constantly slamming doors. So much so that we got virtually no sleep the second night and left early. The problem was the clientele, but still a major problem.
Business response:
James, thank you for sharing your review. Although you liked our service, I am sorry for the noise issue you experienced which resulted into disrupting your sleep. Our front desk staff is always available to resolve such issues when notified. We hope you will consider giving us another opportunity to provide you with a restful visit in the near future. Sincerely, General Manage
Look for another option Hotel smelled. WiFi was horrible and we were referred to a third party ot deal with our issue
Business response:
Thank you for providing feedback regarding the events that took place during your recent stay with us. I am sorry to hear that you were having issues with the internet. I would also like to apologize that the hotel did not smell fresh during your stay. Again, I apologize that you were referred to a third party to assist you with these issues. That is not a normal practice of ours. To make sure this doesn't happen again, I am going to work with the hotel team to make sure these issues do not happen again. Thank you for your c... read more
UNHAPPY WISH I HAD KNOW..I WOULD OF NEVER BOOKED THIS HOTEL. COMPLAINED TO FRONT DESK AND COULD NOT GET A REFUND SO I HAD TO STAY. ITS FORTUNATE BECAUSE I TRAVEL ALOT.
Business response:
Thank you for taking the time to write a review of your stay. It upsets me to hear that you did not have an enjoyable stay with us. I am sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. The review did not mention how we didn’t meet your expectations. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Dirty, unfriendly staff and no pillows We asked for sheets and pillows for our pull out bed and they didn't have any......
Economy Hotel - Didn't quite get it right Aspired to fair, did not quite meet that goal. Glitches - first room didn't have sufficient beds and was unmade, used linens on floor and whiskey bottles on counter. Second room didn't have bedding for the number of guests booked, beds were small, microwave wouldn't turn off. Continental breakfast was quite sparse. Good room size, overall good housekeeping. A bit more effort and less scarcity of services would go a LONG way.
Business response:
Thank you for the feedback about your stay at our hotel. It upsets me to hear that we did not meet the expectations that we should be providing. I am sorry for your experience. Your comments were reviewed by the staff, and we will be reviewing our policies and practices to ensure your experience is not repeated. Your comments are greatly appreciated and will help us with providing future guests with a great experience. If the opportunity should arise, we hope you will give us another chance on a future stay.
TV didn't work, working table was dirty with coffee spills, no shampoo, two lights didn't work. Besides, everything was OK.
Business response:
Thank you for the feedback about your stay at our hotel. We were disappointed to hear your stay was not a positive one due to maintenance issues with the TV and the lights not working properly. Thanks to your comments, we will be working with the team to make sure all items are checked and working properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your exper... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.