This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was understaffed. We asked several times for linens for the pull out couch and only got them at midnight when we tracked someone down. The breakfast consisted of a granola bar and a packaged muffin. There were dirty towels from a previous guest left in our room.
Business response:
Johanna, thank you for choosing to stay with us on your recent trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit S... read more
Horrible hotel It was horrible. The bathrom was so stink. They did not provide provide us conditioner and lotion. For the price we paid, it was not worth it. The internet was so slow, yet the breakfast should not have even called free breakfast. I should have paid extra $15 more for 4 stars at Sheraton that was crossed this hotel. I left my glasses at the hotel, the time we called no one was willing to help me and hang up my phone on purpose. Never ever stayed at this hotel ever again.
Business response:
Juhenry, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Hotel employees weren’t welcoming, we didn’t get a good Morning, no type of greetings whatsoever. It also had a funny smell on the 2nd floor hallway which was the floor we were staying on.
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with our team, and steps have already been taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Hotel Management
i didnt like it not at all good and i was asking water bottle and that guy(fat white and bold head ) who is in reception didnt gave anything and also that wending machine is not working.I went along with my 2 kids and i see water bottles as well there.still no courtasy..waste people..
Business response:
Ravi, we apologize our service and facilities were not to your satisfaction and regret the inconvenience it caused. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I booked the hotel for 6 people they did not accommodate our needs of towels and they didn’t not provide a full breakfast.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Room was dirty found French fries on the floor, dirty wash cloth, urine stained mattress cover and smelled horrible. I walked in to a guy complaining his room hadn’t been cleaned in 4 days , should have walked out then :(
Business response:
We appreciate you staying with us. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your comments have been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Nice staff, lack of cleanliness Received a warm greeting at check in, and had no issues finding the hotel or parking. Room was very spacious, and kitchen area seemed to have all the essentials. Unfortunately, things fell apart completely from there. One of the two beds was dirty. Many random hairs, and ‘marks’ on the sheets. Sofa bed was completely nasty when we opened it up, and there were no sheets or blankets for it. Lamp near the sofa bed had small shards of broken glass - from what I’m guessing was a previously broken ... read more
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Short stay/many issues My daughter, my mother and I arrived at 8:30 pm and noticed there were only 8-10 cars in the parking lot. We checked in at the front desk and noticed that everything was quiet. Evan was checking us in and I asked him if there was a room with two double beds available. I had reserved the queen bed/sofa bed but my mother decided to travel with us last minute and I didn’t want her to sleep on a sofa bed. Because the hotel and parking lot seemed so empty, I thought there was a good chance that the hotel ha... read more
Business response:
Please accept our apology for the inconvenience and less than the favorable experience you had at our hotel. Our team's first priority is making sure that every guest has a clean, comfortable and relaxing stay, and this time we really missed the mark. We are taking appropriate steps with our housekeeping and maintenance team to ensure all our room are thoroughly inspected before allocating to future guests. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Sincerely... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,247 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.