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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, unfriendly staff and no pillows We asked for sheets and pillows for our pull out bed and they didn't have any......
Economy Hotel - Didn't quite get it right Aspired to fair, did not quite meet that goal. Glitches - first room didn't have sufficient beds and was unmade, used linens on floor and whiskey bottles on counter. Second room didn't have bedding for the number of guests booked, beds were small, microwave wouldn't turn off. Continental breakfast was quite sparse. Good room size, overall good housekeeping. A bit more effort and less scarcity of services would go a LONG way.
Business response:
Thank you for the feedback about your stay at our hotel. It upsets me to hear that we did not meet the expectations that we should be providing. I am sorry for your experience. Your comments were reviewed by the staff, and we will be reviewing our policies and practices to ensure your experience is not repeated. Your comments are greatly appreciated and will help us with providing future guests with a great experience. If the opportunity should arise, we hope you will give us another chance on a future stay.
TV didn't work, working table was dirty with coffee spills, no shampoo, two lights didn't work. Besides, everything was OK.
Business response:
Thank you for the feedback about your stay at our hotel. We were disappointed to hear your stay was not a positive one due to maintenance issues with the TV and the lights not working properly. Thanks to your comments, we will be working with the team to make sure all items are checked and working properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your exper... read more
Upon checking into the hotel, I had to wait a few minutes before the clerk showed up to the front desk. The clerk stated that she was the only one working and apologized for taking so long to greet me. She handed me a piece of scrap paper that had the complimentary wifi information on it to use. After checking in we went into the room and found that it was extremely hot. We had to open the windows and turn the A/C on to be able to breathe. The room was not clean. There was hardened, crusty tissue on the table. The fake headb... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we did not provide you with the experience that we should have. The cleanliness issues you described are unacceptable. To ensure that a situation like yours doesn't happen again, my team is committed to providing a high level of service and clean fresh rooms. We will be working with the team to correct these issues that you experienced. It is very helpful for us to hear from our guests because it helps us to identify any co... read more
Reserved a room for 4 people but room only slept 3 (0pullout was a twin not a queen). Hotel was not accommodating and wanted to charge more money
Business response:
Thank you for taking the time to tell us about your experience. I am sorry to hear you did not receive the proper room type. To ensure your experience is not repeated, going forward we will work with our front desk staff to make sure to assign the rooms correctly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Ingen morgenmad Ved bestilling stod der gratis morgenmad - der var ingen mad - kun 3 tomme kaffe-beholder.
Surly desk clerk and a dirty room We were checked in by a surly front desk clerk. He was clearly irritated by internal hotel issues, but he wore it front and center while checking us in. The room was just okay, given a one night stay. The bathroom was clean, thank goodness. but the room had not been picked up very well. My wife found an empty 'adult bedroom toy' box lying next to the headboard (ewww) and two empty granola bar wrappers on the floor. It would be tough to recommend this facility.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that the room was not up to our standards and that items were left in the room. I also apologize for the attitude of the clerk who checked you in. Your comments were reviewed by the staff, and we will coach our staff to make sure we are providing the level of service and cleanliness that is expected from us to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope t... read more
Infested with ants!! And they didnt care! There were ants everywhere. Big black carpenter ants. All over the carpet, walls, fridge, bath. Table. The clerk just looks looked at me and said sorry we are full. I asked can you at least give me a can of bug spray? Never came to look at the room. No one inquired the next day. At check out the clear said oh yeah I heard. What a joke. Never staying here again
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.