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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am in the process of trying to get my money back on this stay. When I arrived there was no hot water in building and they had this problem when I booked the hotel the previous day. I don't feel they should have had any availability if they knew they had no hot water.
Business response:
Donna,we appreciate you taking the time to review your recent stay. We hope you will accept our apologies for problems with the plumbing in your room and for the inconvenience as we worked to correct those problems. In regard to the charges, please feel free to reach out to our front desk as they will be happy to assist you.We certainly hope you will come back for a problem-free visit the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Phone didn’t work, no hot water, smoke-free room smelled like smoke.
Business response:
Paula, thank you for your review. Please accept our apologies for the not meeting some of your expectations and that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Our maintenanceteam is also fixing the issues you mentioned. Wehope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Typical Extended Stay but no dishes on check in, near useless AC because of lack of deflector, and sluggish internet.
Business response:
Kevin, thank you for reviewing your stay. We are sorry for the issues you experienced during your visit with us. Please know, your feedback in regards to the HVAC unit and internet connectivity has been shared with the appropriate team to review and rectify it immediately. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Room had a weird smell all throughout my stay. Opening the windows helped a bit.
Business response:
Raj, thanks for evaluating your visit to our hotel. We apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Very outdated rooms with no amenities. Found a used bandaid on the couch and food crumbs in the bed.. the overall cleanliness of the hotel was horrible
Business response:
Thank you for evaluating your stay. We're truly sorry that your room was not in the spotless condition as it should have been. Your comments have been discussed with our housekeeping staff to be more attentive in their efforts ensuring that our future guests never encounter the same problem. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
SMH I checked in, got to my room to put my food in the fridge and there was a McDonald’s container with chicken tenders in the fridge. Called the front desk and explained that, i told to throw it out. 20 mins later found a used bar of soap stuck on the shower wall. Called and told them about it and they said once again it’s ok just throw it away. Then the fire alarm went off when I was in the rest room trying to find another hotel. No one came to make sure everyone was out there rooms. I didn’t hear the alarm my son did and ... read more
Business response:
Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will share it with every individual so that in future if such situation occurs our staff can handle it in a better way. We are very sorry and truly hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Family stayed one night including two children under three. Let’s just say we killed a cockroach and discover mouse droppings under the tucked in sheets we slept in the following morning when we woke up. NEVER AGAIN. Just writing this makes me want to throw up.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Place is disgusting... You can tell when you walk in the lobby it has an awful dirty smell to it... The person at the front desk was fighting with a customer when I arrived & then disappeared for 15 to 20 minutes... Will NEVER stay here again
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.