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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did like the location. What I didn't like was The tub wasn't clean, hair in the bottom. I saw a mouse in my room they didn't put anything down to catch it. I checked out right after. They didnt even refund part of my money.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
値段の割に汚く、古い。。。
Business response:
Thank you for staying with us and posting a review. We are sorry for the disappointment you had with the overall condition of your property and regret the inconvenience it caused. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Wish they came to clean the room when they were supposed to.
Business response:
Brooks, we apologize for the inconvenience you had due to your room not being serviced. We will address this matter with the head of our Housekeeping Department and housekeeping associates to help avoid this issue in the future. Please consider giving us another opportunity to serve you. Sincerely, Hotel Management
EXSTENDED FILTH DONT STAY THERE REFUSED TO CLEAN THE ROOM AFTER BEING REQUESTED TWICE NO MANAGEMENT AT ALL STATED THEY NEVER HAVE ENOUGH STAFF TO CLEAN THE ROOMS
Business response:
Jim, we appreciate you staying with us. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedb... read more
The shower was broken and dirty, the room air was warmer then the hallway when I had it set overnight to 60. False claim of breakfast, no OJ, only stale muffins and trail mix bars with coffee. REALLY!?
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I stayed here 5 years ago and had an excellent stay. This year it was horrible. Check in was a hassle; desk clerk never spoke and was not friendly. Pool was filled in with concrete. Room was stuff and spider webs on ceiling and in corners. Other desk clerks were extremely unhelpful in processing a waiver for exemption of stay to manager. Never heard back from anyone. Had to call every 7 days to see if there was a vacancy. Very stressful and confusing. Will never stay there again.
Business response:
Thank you for returning back to our hotel. We are sorry for the cleanliness issue you encountered and regret the poor front desk service you received. Appropriate action has been taken to ensure this is not repeated. Also, your feedback will be shared with the team so that we can improve our future guest's experience. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Checked in Late .. Hotel never contacted me .they sold my room as a no show .gotel put me in a dirty room .. Seemed like a staff room.they never cleaned room or gave towls or any thing .. Over all horible ..
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.