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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything dated.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear that the condition of the property didn’t meet your expectations. We understand the importance of a modern, comfortable environment and appreciate your comments, which help guide future improvements. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
This is such a wonderful place to stay, our home away from home. The staff is wonderful. The rooms are clean. It's wonderfully decorated for every season. Pet friendly, relaxing, and truly a gem of a place.
They have the best staffing
Business response:
Dear Guest, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city. Sincerely, Hotel Management
The entrance to the hotel smelled like a wet ashtray. Hotel was fine Nothing special The "breakfast" consisted of instant oatmeal packs and nutri-grain bars. The coffee was empty at 7:30am and wasn't refilled.
Business response:
Dear Michael, We apologize for the unpleasant odor you encountered at the entrance to the hotel. This is certainly not the first impression we want to leave, and we will address the situation to ensure that the entrance is welcoming and fresh. We regret you were not happy with the breakfast offerings. We review our options to give our guests a more satisfying start to the day and instruct our team to keep an eye on refilling the supplies. On the positive side, we are glad you were pleased with the overall experience, and you... read more
Overall our stay has been good. It's like a small apartment away from home. We like that we can make food in the kitchen area in our room. It's definitely an old building, and some things need updating. But overall it's clean and comfortable. The outside needs some work. It's pretty dirty on the property. An outside garbage can would go a long way.
Everything was good, my stay was comfortable and safe.
Business response:
Dear Dezey, We are pleased to hear you had a wonderful stay at Extended Stay America. We take pride in providing an exceptional experience for our guests, and we appreciate your recognition of our efforts. It was a pleasure having you stay with us, and we hope you will return the next time your travels bring you to our area.Sincerely,Hotel Management
The staff was very friendly. Very polite
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 4 star rating with 955 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.