This profile has been claimed by the business owner or representative.
Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Older building reflected in rate, room was good Rented a room with a kitchen. No problems other than a stray bug. Everything works. Can’t comment on maid service, that type of room is serviced every 2 weeks but getting towels/etc was simple. Multiple washers & dryers too. Front desk polite, responded quickly & respectful.
Business response:
Dear Melvin, Thank you for taking the time to share your experience. We’re pleased to know that your room met your needs and that our team was responsive and courteous throughout your stay. We apologize for the inconvenience you encountered and appreciate your understanding regarding the occasional issue in the room. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues ... read more
I feel like the staircase should be locked and only use for exits For safety and security the outside doors should be locked with the exception of the main entrance and guests can use their card for entrance
Nine
Did not care for food. Room was clean, staff was nice and friendly. Enjoyed our stay.
no access to a coffee pot, outside area dirty noisy neighboors
It was ok smelled like cigarettes and alot of in and out traffic
Business response:
Dear Tia, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Your feedback is important to us, and we are committed to making improvements to ensure a more comfortable and pleasant visit next time. Sincerely, Hotel Management
Price and location was great. The room was clean and the staff were pleasant and helpful. The desk person at check in was professional and helpful even when some of the guests were not. The property is a little dated but the room was clean and the bed was comfortable. Cooking/eating utensils were provided on request- appreciated The negatives- the cooking odors from all the rooms were strong and not always pleasant- to be expected. There was a very large amount of people that seemed were placed there awaiting housing. They w... read more
It was ok. Staff is nice.
Business response:
Dear Guest, We are happy that you had a positive experience at Extended Stay America. It’s great to know that our staff left a good impression on you. We look forward to welcoming you back during your next visit. Sincerely, Hotel Management
Very dirty, Smelly, Unprofessional staff, Room smell horrible. Not worth paying $50 per night and we paid over $250. No sitting area for breakfast. Only item in breakfast was muffin, granola bar. Will not recommend to anyone. Water in washroom sink was very low pressure. Ownership need to be very shame of them self. Expedia should not promote this location.
Business response:
Dear RAJESHKUMAR, Thank you for taking the time to share your experience. We’re very sorry your stay was so disappointing and that multiple aspects did not meet your expectations. Your concerns have been shared with our team, and we understand how frustrating this must have been. We appreciate your feedback and regret that we did not provide the level of comfort and service you expected. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,591 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.