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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Older building reflected in rate, room was good Rented a room with a kitchen. No problems other than a stray bug. Everything works. Can’t comment on maid service, that type of room is serviced every 2 weeks but getting towels/etc was simple. Multiple washers & dryers too. Front desk polite, responded quickly & respectful.
Business response:
Dear Melvin, Thank you for taking the time to share your experience. We’re pleased to know that your room met your needs and that our team was responsive and courteous throughout your stay. We apologize for the inconvenience you encountered and appreciate your understanding regarding the occasional issue in the room. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues ... read more
I feel like the staircase should be locked and only use for exits For safety and security the outside doors should be locked with the exception of the main entrance and guests can use their card for entrance
Nine
Did not care for food. Room was clean, staff was nice and friendly. Enjoyed our stay.
no access to a coffee pot, outside area dirty noisy neighboors
Very dirty, Smelly, Unprofessional staff, Room smell horrible. Not worth paying $50 per night and we paid over $250. No sitting area for breakfast. Only item in breakfast was muffin, granola bar. Will not recommend to anyone. Water in washroom sink was very low pressure. Ownership need to be very shame of them self. Expedia should not promote this location.
Business response:
Dear RAJESHKUMAR, Thank you for taking the time to share your experience. We’re very sorry your stay was so disappointing and that multiple aspects did not meet your expectations. Your concerns have been shared with our team, and we understand how frustrating this must have been. We appreciate your feedback and regret that we did not provide the level of comfort and service you expected. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,614 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.