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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Condition of the room was less than desired. Convenient location, price and comfortable bed met my needs.
Business response:
Dear Howard, Thank you for sharing your thoughts about your stay. We are pleased to know that the location and bed comfort met your needs, as providing a restful environment is important to us. However, we sincerely regret that certain aspects of the room did not meet your expectations. Your comments have been shared with our management and maintenance teams to improve overall conditions. Feedback like yours helps us identify areas for enhancement, and we truly appreciate it. We hope to have the opportunity to provide a more... read more
Totally outdated, carpet in the hall was dirty never got vacuumed, sink wouldn’t drain, kitchen tap leaked everywhere when you turned it on. No ashtrays outside so cigarette butts everywhere. We asked for extra blanket they didn’t have any. Breakfast was very very limited. Fire alarm went off at 1:00 AM and the police were there the next day. Never stayed here before and will never again.
Business response:
Dear Barbara, We sincerely regret that your stay did not meet expectations. It is clear you encountered several challenges that impacted your comfort, and we understand how frustrating this must have been. Please accept our apologies for the inconvenience you experienced. Your comments have been shared with our management and maintenance teams. We appreciate you bringing these matters to our attention, as they help us identify areas for improvement. While we regret this visit, we hope you might consider giving us another opp... read more
No airport shuttle available
Business response:
Dear John, We appreciate you sharing your feedback and regret any inconvenience caused by the absence of an airport shuttle. We understand how such a service can greatly enhance convenience, and we apologize for any disruption this may have caused to your travel plans. Your comments have been shared with our team for consideration as we continually look for ways to improve the guest experience. Thank you for bringing this to our attention. We value your input and hope to have the opportunity to welcome you again, providing a... read more
Felt unsafe
Business response:
Dear Kathryn, We are truly concerned to hear that you felt unsafe during your stay and sincerely apologize for any distress this may have caused. Guest security and well-being are top priorities, and your feedback is taken very seriously. Our team continually works to maintain a safe and comfortable environment for all visitors, and your comments will help us improve. We appreciate you sharing your experience, and we hope to have the opportunity to provide a more secure and reassuring stay in the future, reflecting the stand... read more
Older building reflected in rate, room was good Rented a room with a kitchen. No problems other than a stray bug. Everything works. Can’t comment on maid service, that type of room is serviced every 2 weeks but getting towels/etc was simple. Multiple washers & dryers too. Front desk polite, responded quickly & respectful.
Business response:
Dear Melvin, Thank you for taking the time to share your experience. We’re pleased to know that your room met your needs and that our team was responsive and courteous throughout your stay. We apologize for the inconvenience you encountered and appreciate your understanding regarding the occasional issue in the room. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues ... read more
This is a worst hotel. Do not stay here. Not worth the price they are charging. Hotel is dirty and there is no breakfast. 0 out of 10. Thanks!
I feel like the staircase should be locked and only use for exits For safety and security the outside doors should be locked with the exception of the main entrance and guests can use their card for entrance
Nine
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.