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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entrance to the hotel smelled like a wet ashtray. Hotel was fine Nothing special The "breakfast" consisted of instant oatmeal packs and nutri-grain bars. The coffee was empty at 7:30am and wasn't refilled.
Business response:
Dear Michael, We apologize for the unpleasant odor you encountered at the entrance to the hotel. This is certainly not the first impression we want to leave, and we will address the situation to ensure that the entrance is welcoming and fresh. We regret you were not happy with the breakfast offerings. We review our options to give our guests a more satisfying start to the day and instruct our team to keep an eye on refilling the supplies. On the positive side, we are glad you were pleased with the overall experience, and you... read more
Overall our stay has been good. It's like a small apartment away from home. We like that we can make food in the kitchen area in our room. It's definitely an old building, and some things need updating. But overall it's clean and comfortable. The outside needs some work. It's pretty dirty on the property. An outside garbage can would go a long way.
Everything was good, my stay was comfortable and safe.
Business response:
Dear Dezey, We are pleased to hear you had a wonderful stay at Extended Stay America. We take pride in providing an exceptional experience for our guests, and we appreciate your recognition of our efforts. It was a pleasure having you stay with us, and we hope you will return the next time your travels bring you to our area.Sincerely,Hotel Management
The staff was very friendly. Very polite
The staff was very accommodating
Business response:
Dear Joshua, We are delighted to learn that you had a positive experience during your stay at Extended Stay America. It is always gratifying to receive feedback that highlights our commitment to service and hospitality. Thank you for choosing our establishment; we aspire to be your preferred option for accommodations on future visits to the city.Sincerely,Hotel Management
Property and rooms need updating. Otherwise clean and helpful, responsive staff.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 4 star rating with 971 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.