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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was good, my stay was comfortable and safe.
Business response:
Dear Dezey, We are pleased to hear you had a wonderful stay at Extended Stay America. We take pride in providing an exceptional experience for our guests, and we appreciate your recognition of our efforts. It was a pleasure having you stay with us, and we hope you will return the next time your travels bring you to our area.Sincerely,Hotel Management
Dirty room and looks old
Business response:
Dear Miguel, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize for not meeting your expectations. We’re currently looking into our housekeeping services to ensure we maintain the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
The staff was very friendly. Very polite
Bed bugs, horrible guest service workers BED BUGS AND TERRIBLE CUSTOMER SERVICE RECOVERY FOR THE HORRID EXPERIENCE WE HAD
Business response:
Dear Michael, Thank you for your review. We are dedicated to ensuring our guests have a fulfilling stay, so we apologize for not meeting your expectations. We adhere to the highest industry standards for cleanliness and pest control in our rooms. Your input is invaluable to us, and we thank you for bringing this to our attention. We wish you all the best with your travels.Sincerely,Hotel Management
The staff was very accommodating
Business response:
Dear Joshua, We are delighted to learn that you had a positive experience during your stay at Extended Stay America. It is always gratifying to receive feedback that highlights our commitment to service and hospitality. Thank you for choosing our establishment; we aspire to be your preferred option for accommodations on future visits to the city.Sincerely,Hotel Management
Smelled like marijuana. Shower made noise when on. Fridge made a ticking sound all night. Manager was very friendly
Business response:
Dear Keegan, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
Property and rooms need updating. Otherwise clean and helpful, responsive staff.
The property was dirty and not well maintained. The hallways smelled of smoke (non-smoking property) and hallways not vacuumed. Furniture and stove in poor condition. Towels and linens were old. I stayed because I had a long drive and was too late to cancel.
Business response:
Dear Cynthia, We sincerely regret to hear about your unsatisfactory experience at our hotel. Please accept our apologies for any inconvenience you encountered during your stay. We are dedicated to addressing your concerns to ensure that every guest receives the highest level of service and care. Your insights will significantly assist us in implementing the necessary improvements. We hope you will consider giving us another opportunity in the future to provide the exceptional experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.