This profile has been claimed by the business owner or representative.
Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The overall stay was disappointing. The property’s condition and facilities were poor, and the area around it did not feel welcoming. Cleanliness was below expectations. The only positive was the staff, who were polite and provided average service, but it wasn’t enough to make up for the overall experience.
Did not care for food. Room was clean, staff was nice and friendly. Enjoyed our stay.
no access to a coffee pot, outside area dirty noisy neighboors
Hard for match to catch people smoke in their room Every morning awake w the smell of cigarette in the bathroom There are smoke detectors but not in the bathroom
Try another place Parking lot is filthy-cigarette butts, piles of used q-tips, liquor bottles, food trash. Gross. Nominally non-smoking hotel but ashes and butts on stairwells, in hallways. Smoke and weed smell in hallways. Breakfast was very minimal. Oatmeal packs, mini muffins and Nutrigrain bars. No fruit or dairy or protein. No shampoo available
Business response:
Dear Carol, Thank you for your feedback. We apologize that the condition of the exterior areas and the overall atmosphere did not meet your expectations. Cleanliness and comfort are important, and your observations about the parking lot, common areas, and breakfast offerings will be shared with the team. Your comments help us better understand where improvements are needed, and we appreciate you taking the time to share them. Sincerely, Hotel Management
Disappointed Halls dark, dirty. No cover from weather for unloading. Room flooring linoleum cheap. No coffee maker, no bathroom drain stopper. Better than average quality towels. Room door security lock torn off. Time for a redo or close it
Business response:
Dear Abigail, Thank you for your feedback. We apologize that the condition of the property did not meet your expectations. Your observations regarding the halls, room features, and overall maintenance are appreciated and will be shared with the team as we continue to enhance the guest experience. Thank you for bringing this to our attention. Sincerely, Hotel Management
Not good. Poor facility and very limited staff. Not maintained
Business response:
Dear Kritee, Thank you for your feedback. We apologize that certain aspects of your stay didn’t meet your expectations. Your feedback is greatly appreciated and will be shared with our team as we continue to enhance the overall guest experience. We hope to have the opportunity to welcome you again. Sincerely, Hotel Management
Very dirty rooms, floors and bathrooms. Room smells horrible
Business response:
Dear George, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we ... read more
Very dirty, Smelly, Unprofessional staff, Room smell horrible. Not worth paying $50 per night and we paid over $250. No sitting area for breakfast. Only item in breakfast was muffin, granola bar. Will not recommend to anyone. Water in washroom sink was very low pressure. Ownership need to be very shame of them self. Expedia should not promote this location.
Business response:
Dear RAJESHKUMAR, Thank you for taking the time to share your experience. We’re very sorry your stay was so disappointing and that multiple aspects did not meet your expectations. Your concerns have been shared with our team, and we understand how frustrating this must have been. We appreciate your feedback and regret that we did not provide the level of comfort and service you expected. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.