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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was extremely dirty… I mean used wash cloth in my shower type dirty! I mean discharge on the wall and curtains dirty! It was baaaaaaaad! Has a kitchenette with absolutely nothing available! I mean no cups, plates, cutlery… nothing! It’s a 2 star and they absolutely meant that rating with their whole heart!
Business response:
Dear Heather, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. The conditions you described are far below the standard we aim to provide, and we understand how frustrating and disappointing that must have been. Your concerns have been noted and will be addressed with our housekeeping team to ensure a higher level of preparation and attention to detail moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to offer a sig... read more
We are budget travellers. We stay in reasonably priced hotels and don’t have ridiculous standards. This hotel is awful. Booked it for week and needed the kitchen. You have to ask for supplies like glasses and silverware. No coffee pot, no dish soap, no dish rag, no basics like salt and pepper and we had to go down twice for them to find a stopper for the kitchen sink. The outside of the fridge was dirty and the sink could use a good scrubbing too. Bathroom had soap on the shower walls. Green body wash I assume. It came off w... read more
Business response:
Dear Lea, We apologize for the inconveniences you experienced with kitchen supplies, cleanliness, maintenance, and limited breakfast options. We understand how important these amenities are, especially for extended stays, and we are addressing these issues with our housekeeping and maintenance teams to improve guest satisfaction. Your comments help us enhance our services and facility. We appreciate your honest review and hope you might consider giving us another chance to provide a better stay in the future. Sincerely, Hote... read more
It was ok smelled like cigarettes and alot of in and out traffic
Business response:
Dear Tia, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Your feedback is important to us, and we are committed to making improvements to ensure a more comfortable and pleasant visit next time. Sincerely, Hotel Management
Price and location was great. The room was clean and the staff were pleasant and helpful. The desk person at check in was professional and helpful even when some of the guests were not. The property is a little dated but the room was clean and the bed was comfortable. Cooking/eating utensils were provided on request- appreciated The negatives- the cooking odors from all the rooms were strong and not always pleasant- to be expected. There was a very large amount of people that seemed were placed there awaiting housing. They w... read more
It was ok. Staff is nice.
Business response:
Dear Guest, We are happy that you had a positive experience at Extended Stay America. It’s great to know that our staff left a good impression on you. We look forward to welcoming you back during your next visit. Sincerely, Hotel Management
Nice place for the money
Overall was good but property was pretty old n worn
Business response:
Dear Guest, We appreciate the time you took to share your thoughts regarding your recent visit to Extended Stay America. We are glad that your overall experience was enjoyable. However, we apologize for any inconveniences you may have encountered and are grateful for your insights, as they will help us enhance the experiences of future guests. Your feedback is of great importance to us, and we look forward to the opportunity to welcome you back in the near future, where we aim to provide you with an even more exceptional exp... read more
Never going back there!! What a joke! Not worth the price! Everything has a problem, roaches, broken pipes cold water The only reason we chose this place was the free breakfast and all they have is muffins and granola bars and coffee!
Business response:
Dear Guest, We regret that your experience did not meet expectations and sincerely apologize for the issues you encountered. Concerns related to cleanliness and maintenance are being taken seriously and have been escalated to the appropriate teams for prompt resolution. Additionally, your feedback regarding our breakfast offerings has been shared with our leadership team as we explore ways to improve the overall guest experience. We truly appreciate you taking the time to share your comments.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.