Extended Stay America - Buffalo - Amherst

Business response:

Dear Amy, Thank you for your kind words! We're thrilled to hear you had a wonderful stay at Extended Stay America and hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Margaret, Thank you for sharing your experience. We understand the importance of accurate information and regret any inconvenience caused by discrepancies on third-party booking sites. We recommend verifying details directly with us before booking to ensure a seamless stay. Your feedback is valuable, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Shankar,Thank you for taking the time to write a review about your recent stay. We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We hope to welcome you back for a much-enh... read more

Business response:

Dear Ana, Thank you for mentioning how impeccable our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management