This profile has been claimed by the business owner or representative.
Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
mediocre The hotel was fine, nothing fancy. It was very clean. However, there was a lamp in the bathroom for lighting as the overhead light was not working. A little sketchy neighborhood as was set off the road in a cul-de-sac. Would not recommend for female traveling alone. Breakfast was granola bars and packaged muffins.
Business response:
Dear Darcy, Thank you for staying with us. We are glad you could take advantage of our clean property and enjoyed our associates' exceptional hospitality. Our top priority is to provide a well-maintained room for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your... read more
It was out of the way, but it felt safe enough.
Business response:
Dear Emmanuel, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your thoughts, and we hope to accommodate you again in the future.Sincerely,Hotel Management
Hotel in bad need of repair Hotel was really run down with large cracks in ceiling and shower but was clean and staff were very helpful and pleasant
Business response:
Dear Guest, Thank you for selecting us and appreciating our clean room with friendly staff. However, we are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us a... read more
No drinking water available, staff not friendly, some uncleanliness especially in the lobby .
Business response:
Dear Venkata, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
It was an average hotel. The room did not seem clean and the bathroom was very rundown with a leaky, noisy toilet. People were very loud on my floor.
Business response:
Dear Richelle, Thank you for your review, and we apologize for the issues you encountered in your suite. Our housekeeping and maintenance team works hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Also, we are sorry you were disturbed by noise from nearby guests. Our front desk is always available to help with concerns like these. Moreover, thank you for bringing this to our attention; we will address it on a priority basis. We're pleased you chose our hot... read more
The property is very nice along with the staff.Just need to coordinate with them on the house keeping staff.After 14 days they should have you scheduled.You may have to re.ind them.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 4 star rating with 937 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.