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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything dated.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear that the condition of the property didn’t meet your expectations. We understand the importance of a modern, comfortable environment and appreciate your comments, which help guide future improvements. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
This is such a wonderful place to stay, our home away from home. The staff is wonderful. The rooms are clean. It's wonderfully decorated for every season. Pet friendly, relaxing, and truly a gem of a place.
They have the best staffing
Business response:
Dear Guest, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city. Sincerely, Hotel Management
I don't usually write reviews but these was THE worst hotel I've stayed in. When I worked in an airline they would put us up in Extended Stays but this was genuinely a terrible experience. 1. Smoke and Weed smell BOTH inside the building and just outside. People were literally smoking weed by the no smoking sign!! The hallway in my floor smelled like weed and my bathroom smelled like cigarette smoke that was definitely coming from the room next to mine. 2. Bedroom cleanliness, there was cobwebs in the corner of the rooms! to... read more
Business response:
Dear Guest, Thank you for choosing to stay with us. We would like to extend our sincerest apologies for not meeting our commitment to providing clean and fresh accommodations during your visit. We take your feedback seriously and have promptly communicated your concerns to our housekeeping team for a comprehensive review and appropriate action. We regret any inconvenience this may have caused and hope to have the opportunity to serve you again in the future, ensuring an outstanding and seamless experience that meets your exp... read more
The entrance to the hotel smelled like a wet ashtray. Hotel was fine Nothing special The "breakfast" consisted of instant oatmeal packs and nutri-grain bars. The coffee was empty at 7:30am and wasn't refilled.
Business response:
Dear Michael, We apologize for the unpleasant odor you encountered at the entrance to the hotel. This is certainly not the first impression we want to leave, and we will address the situation to ensure that the entrance is welcoming and fresh. We regret you were not happy with the breakfast offerings. We review our options to give our guests a more satisfying start to the day and instruct our team to keep an eye on refilling the supplies. On the positive side, we are glad you were pleased with the overall experience, and you... read more
Not happy with our stay We requested handicapped parking and room. When we got there nine of the handicapped parking places had been plowed out so we were unable to park in them. The refrigerator in the did not work and the door would not close unless you slammed it. Trying doing that while I a wheel chair. Desk clerk said the manager would call but never heard from them. Doubt if we will stay there again
Business response:
Dear Laurie, We sincerely apologize for the challenges you faced during your stay. We understand how vital accessible parking and accommodations are, and we regret that the snow removal was insufficient. Additionally, the issues with the refrigerator and the lack of follow-up from our team are unacceptable, and we genuinely apologize for any frustration this caused. Your experience does not reflect the standard we strive to uphold, and we will address these concerns with our team to improve our responsiveness and accessibili... read more
Overall our stay has been good. It's like a small apartment away from home. We like that we can make food in the kitchen area in our room. It's definitely an old building, and some things need updating. But overall it's clean and comfortable. The outside needs some work. It's pretty dirty on the property. An outside garbage can would go a long way.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.