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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It felt dirty
Business response:
Thank you for being our guest. We are sorry the cleanliness of our property was not to your expectations and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Was giving a Smoking room. There were. No other rooms left
Business response:
Thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a nice time with us, but we are sorry for any inconvenience you had due to the room provided. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
NA
The room was not upto the mark. The air conditioner did not work when heater was turned on. The faucet in the restrooms were not working. Absolutely not worth the heavy price paid. Looked like a very old property that needs lots of repair.
Business response:
Thank you for your recent stay with us.We appreciate your remarks about the lack of detail to our property and grounds. While our team works hard to ensure a great experience at our property, both inside and outside, we take your comments seriously and we will do what it takes to improve our guests' perceptions. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely, Hotel Management
Before checkout, they enter in my room and pet my personal blankets and food in trash bag.
Business response:
Thank you for your review. We appreciate you sharing these issues so we can make adjustments. Please rest assured that your comments have been shared with our team in an effort to improve our service. In the future, please know that our front desk is staffed around the clock to answer questions and resolve concerns while you are here, so always feel free to reach out. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Thanks
Business response:
Thank you for posting a review of Extended Stay America. We are thrilled you liked everything we had to offer and that you had a comfortable stay. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.