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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
We booked a non-smoking room, when we arrived there, the girl at the front desk said that they did not have and the usually accept more reservations just to get more money. We accepted the room because it was 1:00am and we drove for nine hours... the room was so DIRTY, the bed was wet, we found a used soap at the badroom and the AC was making sounds.. the next day we request them to change us, and we got the same type of room.. No happy with `that we got a two small beds.. instead of one for my boyfriend and me. TERRIBLE... ... read more
Business response:
Vanessa, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and for the cleanliness and maintenance issues you encountered. Your feedback has been discussed with our team to improve the quality of our accommodations moving forward. On your next visit, we will try our best to allocate you the suite which best meets your needs. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Was not satisfactory ,the nonsmoker room smiled like a smoker's room the buner doesn't work properly,,and the table on the bed side has a broken leg and on top of it all the back entrance area was dirty for the entire days that i was there which i reported to the front desk, but over all the worker were very nice and polite
Business response:
Andrew, thank you for your review. We are sorry for the smoke smell you experienced in your room. We are a non-smoking hotel, but, on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We also apologize for the maintenance and cleanliness issues you encountered. Your feedback has been discussed with our team to address the problems you outlined. We value your business and hope to have the opportunity to make your next stay with us outstandin... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Great Hotel! Quick check in, clean suites with everything you need for a short or long term stay! Easy convenient location. Will definately be staying again soon!
Business response:
Eric, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We are glad to hear you enjoyed your stay and our facilities and service were to your satisfaction. Thank you again for allowing us to be of service, and we look forward to your next visit. Sincerely, Hotel Management
It was wayyy to loud in the hallway during the evening and at night, and the stairway and hallways were filthy, as well as inside the elevator!
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We wish we had the opportunity to resolve this while you were. We hope to welcome you back so that we can provide you with a better experience. Since... read more
Business response:
Anant, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Comfortable and Peaceful
Business response:
Ronnika, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Be sure not to complain The surly and rude night desk clerk marred the whole experience. When the guests on the floor above made terrible noise on 2 successive days, she treated me as though I was causing the problem by reporting it. Before I’d ever stay again, I would have to call to see whether she was still employed!
Business response:
Thank you for staying with us and for your candid review. We apologize for the noise caused by other guests and for not resolving this to your total satisfaction. We certainly should have done more, and we will be working with our staff to make sure we do a better job in the future. Although your experience is not typical, we obviously have room to improve our service levels, and we assure you we will. We hope we have the chance to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.