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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good stay at Extended Stay The room was spacious and comfortable , as is usual with the Extended Stay hotels . The bathroom , however was tight .The toilet , bathtub and sink were all on top of each other . the bathroom door barely clears the toilet . Other than that , the staff was friendly & helpful . Plenty of restaurants and shopping nearby .
Business response:
Selwyn, thank you for choosing to stay with us at Extended Stay America. We're glad toknow you liked your spacious room and that you were pleased with the service provided by our staff.We appreciate your valuable feedback and hope to have you as our guest again. Sincerely, Hotel Management
The rooms are clean and the staff is Great! The beds aren’t very comfortable and we stayed two nights and we were told we wouldn’t qualify for housekeeping services which made it a little inconvenient when we needed extra towels.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you loved your accommodation and that you were impressed with the service delivered by our associates. Please know, towels and linens are exchanged at the front desk. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Could Have Done Better. It was, for us, a good location relative to the places we needed to be during our time there. But, for the price, we think we could have done better. Disappointed in the 'grab-and-go' breakfast (granola bars, coffee) - no juice, milk, cereal, or anything that could be considered a continental breakfast. No 'common area (such as a lobby) to retreat to when spouse is watching crappy TV programs.
Business response:
Gerald, thank you for staying at our hotel. We are pleased to know our location worked well for your needs and that you had an overall pleasant time with us. However, we are sorry we missed meeting some of your expectations in regards to the grab-and-go breakfast offerings. Your feedback has been shared with our brand leaders. Thanks again, and we hope to see you back in the future. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Quiet, clean, comfortable. We just needed a quick stopover during a nearby family event. This was perfect. If we ever want a longer stay it is great to know all the amenities available!
Business response:
El, thank you for selecting Extended Stay America for your visit and for sharing your comments. We are glad to know you found your suite comfortable and had a wonderful stay. Thank you for being our guest, and we look forward to seeing you in the near future! Sincerely, Hotel Management
It was just okay. I stayed for a week and the trash was never removed from the room. Coffee was always out in the morning. WIFI was difficult to use and not reliable.
Business response:
Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Slowly I Turned
Business response:
Mike, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management
Business response:
Thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
When we arrived we noticed the trash containers in the front enterance were overflowing and needed to be emptied. The rear entry door needed cleaning and the floor desperately needed to be swept.
Business response:
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 4 star rating with 937 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.