This profile has been claimed by the business owner or representative.
Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Damon, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Broken heating/conditioner unit, broken towel racks, water in shower was loud, room smelled funny...was not satisfied at all
Business response:
Thank you for staying at our hotel and for taking the time to share your experience. We are sorry for the issue you encountered in your room. We are glad you alerted us so we could make the necessary repairs. We will also make sure the HVAC problem in the room you occupied has been corrected by our engineering staff. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
I booked through Expedia and the staff can in my room twice in the morning threatening to call the police on us bc there records show that this room was empty. I am sickly I was not feeling good that morning and to have to deal with this. Thankful for the Expedia confirmation that they send via email and text. Otherwise I would be arrested. Everyday since I been here I have been seeing the police and one young lady called her parents crying I do not know who she booked through but it was a 3rd party.
Business response:
Dear Guest, we truly sorry for the incident you described and can't apologize enough for the difficulties you encountered. Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
It was a very good experience
Business response:
Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It had a kitchen and was like a mini apartment for the same proce as any hotel room.
Business response:
Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we are sorry we missed meeting some of your expectations. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
So far this customer service reps at the desk have been life-saving to me! I have nowhere to go and just a pic of my license from a job interview on my phone but then lost it. I have all other ID but everything is closed so how could I get a new one anyway, they called and the head manager said is was okay, then all three ladies, mostly the manager I remember speaking with most! She was very understanding of the circumstances. So I was able to get another room here tonight.
Business response:
Allie, thank you for your wonderful review of Extended Stay America. We take great pride in delivering excellent service and friendly hospitality, so we are glad to know we are successful in our efforts. We will share your comments with the team. Thank you again, and please enjoy the rest of your stay. Sincerely, Hotel Management
Bathroom wasn’t very clean , food was still left in refrigerator from previous guest .
Business response:
Thank you for being our guest and for sharing your feedback. We sincerely apologize that upon arrival to your suite, there were cleanliness issues. Your concerns have been addressed with our housekeeping team to make sure this does not happen again. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.