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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Shanita, we are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Chris, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
I paid for booking insurance and did not get a smaoking room 2⁵
Business response:
Kevin, thank you for staying with us and for your review of your recent stay. We apologize there was a problem with your reservation and that the room you requested was not available. We are working with our reservations team to make sure that we are "on the same page" for future reservations. We hope you will be staying with us again whenever you return to the area. Sincerely, Hotel Management
Nice stay Very nice stay. Good service. I was surprised that there was no maid service during my 2-night stay, but then I remembered that this is how ESA works. Minimal breakfast. Clean.
Business response:
Brett, thank you for your lovely review regarding your recent stay with us. We were happy to read that our team was able to meet and exceed your expectations by providing exceptional service as well as clean, comfortable accommodations. It was a pleasure hosting you, and we look forward to having you stay with us again. Sincerely, Hotel Management
Friendly staff, modern, clean Facility. Bed was super cozy, slept like a baby!
Business response:
Thank you for choosing Extended Stay America. We are delighted to know you were impressed with our alluring property as well as courteous service. However, it was our beds that stood out and we are glad you enjoyed the comforts provided. We look forward to making your next trip exceptional as well. Sincerely, Hotel Management
The room was clean and the staff was cool. Pots and pans I requested to cook with were clean as well. I'd recommend this hotel
Business response:
Thank you for your generous comments for Extended Stay America. We hope you liked the convenience of having an in-built kitchenette in your suite and are glad you loved the service provided by our cordial associates. Your recommendation is appreciated, and we are looking forward to our next opportunity to serve you again. Sincerely, Hotel Management
Business response:
Thank you for the wonderful review! We hope to have you as a guest again in the future!
I was really excited to be able to have a getaway with my husband. I booked a single queen room with a kitchenette, however when we got there we were given a room with two full beds. This meant that my husband and I couldn’t even sleep in the same bed together. When we went to call the desk it rang forever, then when my husband went down to you speak with the desk clerk he had to wait a while...She was checking rooms because they were giving away rooms that were already occupied. After being told there were no rooms that we ... read more
Business response:
We're so sorry there was a problem with your reservation and that we didn't resolve the issue to your satisfaction. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. We hope you and your husband will choose to book a room with us in the future. Sincerely, Hotel Management
No soap no staff no available vendong machone bedding dirty rugs dirty and deaf bugs around the beds
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to make sure this isn't repeated. We are also sorry you were disappointed with your visit due to your front desk experience. We will share your concern with the team so that such instances are not repeated. It is our goal to pr... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.