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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK, but super no frills and not so friendly staff The room smelled; proably of food cooked by a prior guest. It remained the whole time we were there (3 night). The bathroom was cramped and had little-to-no noise insulation. Any move or cough in the bathroom could easily be heard in the bedroom. The air vent near the ceiling allowed us to listen to conversations in the room above whether we liked it or not. The complimentary coffee station in the lobby was often not stocked. We interacted with 5 different front desk people. ... read more
Business response:
Virgina, please accept our apologies for the service issues you experienced and for our lack of responsiveness. We are committed to providing great service to our guests, and we hope you will give us another chance to prove that to you. We appreciate your business and hope you will be back to see us on your next trip to Buffalo. Thanks again. Sincerely, Hotel Management
Comfortable, basic hotel Very comfortable sleeping in quiet room. Building looks like an older dormitory. Not fancy at all but clean and personnel were friendly and helpful.
Business response:
Carol, we appreciate your stay and for taking time to leave feedback. It's great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Mario, thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management
Business response:
Michael, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Nice hotel in buffalo for the price The wifi is horrible to try to connect to. And there is no breakfast even though it is" offered ". Good location close to a lot of places we wanted to visit
Business response:
Sarah, thank you for being our guest. It’s nice to know our location was convenient for your needs and that you found us to be good value. However, we are sorry we missed meeting some of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
close to shopping and restaurant's Room was ok, noisy fridge, you could hear everything from other rooms (snoring, talking, loud TV's) just bring ear plugs if you want some sleep
Business response:
Thank you for reviewing your experience at Extended Stay America. We are glad to know our location worked well for your needs and that you had a pleasant stay. That being said, I am sorry for the inconvenience you faced while being here. We hope it didn’t overshadow your comfortable visit and that you will choose us again in the future. Sincerely, Hotel Management
Hotel close to the airport Terrible beds, terrible pillows, no vent in bathroom, thin floors/ceiling could hear the bugs walking . Hut the price didn't make up for it.
Business response:
Martin, thank you for staying with us. We are glad our location was perfect for your needs, but I apologize for the issues you encountered in your room. I have shared your concerns with the respective teams to take corrective actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Ok Breakfast was a muffin, or fruit bar. Hardly a breakfast of any standards. Requested ground floor but got top floor. They had many spare rooms but would not change us even when someone cancelled there room at the front desk while standing next to me and said we could have there room. Even then clerk wouldn't change us. Probably would be better at another hotel with a better breakfast, pool and a staff more willing to understand a customers needs.
Business response:
Thank you for your review. Although you were pleased with our location, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to improve ourselves going ahead. We hope to have one more chance so we can make your next visit pleasant in all respect. Sincerely, General Manager
Quiet surroundings but very noisy air conditioning The toiletries are not supplied in the room including kitchen items like plates, glasses, etc. you have to get them in the reception counter. The same thing with the coffee maker, coffee, creamer, etc. They provide free breakfast but only tiny muffins, granola bars and oat meal. The best thing is they have the best coffee
Business response:
Elliotte, thank you for staying with us. We are glad you had an overall pleasant experience with us and that our location was convenient for your needs. However, we are sorry for the inconvenience you had with the HVAC unit in your room. I have shared your feedback with my maintenance team to check and fix it. I would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will c... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 4 star rating with 937 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.