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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is very basic. The staff is nice, which is good because you have to ask them for everything. The kitchenette is bare, so you have to have the staff give you everything from dish towels to dishes. The overall hotel is fairly clean, but not great. The free breakfast is some pastries in plastic wrap and basic oatmeal.
Business response:
Thank you for being our guest. We are pleased to know you were impressed with our friendly staff and that you had a pleasant stay here. However, we are sorry we missed meeting some of your expectations. Your feedback with regards to the grab-and-go breakfast will be shared with our brand leaders to determine new changes in the breakfast offerings. Thanks again, and we hope to host you back in the future for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
lot of spiders and ants and the toilet didn't work it overflowed
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Fair hotel close to conveniences Hotel manager Julie top notch. Did the best with what she has to work with. Room cleanliness sub par. Rug smelled of dirty feet. Kept a fragrance candle burning while I was in room. Bought cleaning supplies first day and cleaned room myself. Disclaimer- I am not a neat freak.Trash room down corridor overloaded and not emptied for days. Staff prompt in providing what was requested. Beds comfortable.
Business response:
Michael, thank you for posting a review of your stay. It's nice to read you liked our location and the service provided by our Julie. We will share your compliments. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Girish, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Prasanna, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Decent room, TV quality was poor, the breakfast offered, coffee, muffins and snack bars was pretty disappointing for what the room costs. If you are counting on having a decent breakfast included with your fee, stay elsewhere.
Business response:
Dan, thank you for being our guest. Although you liked your well-equipped room, we are sorry for the issues you experienced and the inconvenience it caused. Your feedback with regards to the grab-and-go breakfast has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and assists them in determining new future offerings. Also, your concerns with regards to the television have been discussed with our maintenance team to fix the problem immediately so that our future... read more
Overall pleasant experience. Just that it says breakfast doesn't mean they have a full breakfast. It's more of a snack bar.
Business response:
We appreciate you for taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
clean and customer friendly
Business response:
Airo, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know you liked your well-maintained property and were impressed with the courteous service provided by our staff. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 4 star rating with 970 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.