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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The best thing about this hotel was the amazing, friendly person who checked us in. The first room that we were given wasn’t even clean (bed was unmade, dirty sock on the floor and food wrappers on the table.) The next room was clean but smelled. We had to open the windows and even then it didn’t get rid of the stench. The walls were also paper thin. You could here people talking next door and kids running in the room above us.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you faced in your initial room and the odor you encountered in your second room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve. Sincerely, Hotel Managemen... read more
People smoking out side our window all night and ashtray overflowing with cigarettes you can hear doors slamming !! Run down propriety Lights in hallway are dark and creepy Will never come here again
Business response:
Thank you for being our guest and providing your feedback. We apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will reconsider and stay with us again in the future. Sincerely, Hotel Management
recomend Very good service and a great location. We would stay there again
Business response:
Shawn, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. Thank you once more for recommending us to future guests. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
The location was great. The stuff was excellent but the room was not clean... example: gummies and other food pieces under the bed , A/C filter BLACK ! .... The breakfast.....only muffins or cereal bars.
Business response:
Timi, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. Your feedback is of utmost importance so it has been discussed with our housekeeping department in an effort to improve our service levels moving forward. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Comforter and bathroom are outdated, breakfast is not up to par with other hotels.
Business response:
Thanks for evaluating your experience at our hotel. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We value your suggestions regarding the comforter and bathroom will be shared with appropriate team members, so we can take action to prevent these issues from happening again. Your overall rating suggests you had an otherwise great stay, we hope you will choose Extended Stay Am... read more
Decent Stay for a good price It was a basic room for a good price. It was clean and quiet. The staff were friendly and helpful. I only stayed one day but there are geared for guests who stay longer and provide necessary items for longer stay.
Business response:
Mary, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found us to be a good value and that you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Safe and quiet area. Close to shopping and restaurants.
Business response:
Thank you for choosing to stay with us. We are delighted to hear you had an overall comfortable stay and our convenient location close to the shops and restaurants were perfect for your needs. However, we are sorry there were few issues which kept you from giving us a higher rating. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.