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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
For a 1 night stay it was fine .
Business response:
Alan, thanks for being our guest. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
Very good The people who is in the front this very friendly with the customer and they are very helpful do you direct you to your room and any problem you have in the room day I’ll try looking for different room to be with you it’s very nice of them and time and they are also all the time and volleyball day or night in different customer service thank you very much for everybody who is helped has to stay and I’m so happy to tell my friends about it and also always always always I stained it Always always I steamed it is wort... read more
Business response:
Thanks for the awesome feedback. We are thrilled to know all went great during your stay with us and that you were very much impressed with our affordable rates. We appreciate you recommending Extended Stay America and look forward to welcoming you back soon. Sincerely, Hotel Management
Mediocre facility Check-in was prolonged. Clerk could not figure out how to get the card to swipe. At midnight, I was waiting for more than 20 minutes for her to get the check-in completed. Eventually, I had to go back to her for getting the card swiped. Internet did not work at all.
Business response:
Arvind, thanks for evaluating your stay. We are sorry for the issues you experienced at the check-in and regret the inconvenience caused by this. Your feedback is appreciated as it will help us improve our service and facilities moving forward. Please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Staff very good, location good, room very good Great , location, staff and room all very good check in was very good and all my requests were there and waiting
Business response:
John, thanks for sharing your kind review of Extended Stay America. We are thrilled to know our ideal location was perfect for your needs and that you were also impressed with our excellent service which made your stay a comfortable one. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Tashia, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
William, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Nice stay Last minute need. Good experience for the most part. Bed sheets had old stains would have been al lot nicer with out those sheets!
Business response:
Thanks for being our guest. We are pleased to know you liked our offerings and had a great stay with us. However, we are sorry for the cleanliness issue with the bedsheets. Thanks once more for choosing Extended Stay America, and we hope you’ll visit us again on a future date. Sincerely, Hotel Management
As soon as we went into the hallways my wife and kids said, “oh, this place smells” and the hallways were kind of dark and outdated. Entering the room you could still smell that people were smoking nearby and possibly in the room recently. I wanted to find another hotel in the same area, but everywhere was booked for Graduation day. Oh well, we made the best of it!!!
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,619 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.