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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing Special Reservation was wrong, smoking vs non smoking booked. Was able to change after long wait. "Breakfast was a joke, coffee and a few packaged muffins/bars. Otherwise very average.
Business response:
Gregory, we are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Not Happy Everything was fine until around 11:00 at night. Our room was over the main entrance and 5 men were sitting there smoking and drinking. They were very loud. We tried to go to sleep but they got even louder. I called the front desk and complained but the girl at the desk said there was nothing she could do. I told her that was unexceptable. I then told her I would call the police to complain. She said if I thought that would do any good "go ahead". She must have had second thoughts because about ten minutes later th... read more
Business response:
Thank you for choosing to stay at our hotel. We apologize for the unpleasant incident with our staff member. We will investigate this incident and take the necessary action based on our findings. Please be assured that we never take such incidents lightly. Thank you for bringing this incident to our notice, and we are sorry for the inconveniences you were put through during your stay. We hope you will consider staying with us again to give us an opportunity to serve you better. Sincerely, Hotel Management
Nice hotel The hotel was nice, clean enough and was close to where we wanted to be. The free breaskfast is a little misleading. Coffee, pre packaged muffins and granola bars. Is hardly a breakfast. Real milk/cream would be a nice touch if that's all that you're offering. Overall, for the price and location we were happy for our one night stay.
Business response:
Meaghan, thank you for choosing Extended Stay America for your overnight stay. We are pleased to know you not only enjoyed our convenient location but also found us to be a good value. However, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Nasty room As soon as we got into our room the smell that came was so bad. Then I decided to use the bathroom I was disgusted to see someone else’s poo in the toilets. It was so bad ! I had my husband flush it and the toilet immediately began over filling. Water was going everywhere. All over the luggage’s. We tried to take everything out as fast as possible but water was everywhere. I will never stay here again.
Business response:
Amanda, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Buffalo weekend The hotel was dirty and stunk everywhere. We would have left had we been able to find another hotel vacancy for that night.
Business response:
Bill, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
OK, but super no frills and not so friendly staff The room smelled; proably of food cooked by a prior guest. It remained the whole time we were there (3 night). The bathroom was cramped and had little-to-no noise insulation. Any move or cough in the bathroom could easily be heard in the bedroom. The air vent near the ceiling allowed us to listen to conversations in the room above whether we liked it or not. The complimentary coffee station in the lobby was often not stocked. We interacted with 5 different front desk people. ... read more
Business response:
Virgina, please accept our apologies for the service issues you experienced and for our lack of responsiveness. We are committed to providing great service to our guests, and we hope you will give us another chance to prove that to you. We appreciate your business and hope you will be back to see us on your next trip to Buffalo. Thanks again. Sincerely, Hotel Management
Comfortable, basic hotel Very comfortable sleeping in quiet room. Building looks like an older dormitory. Not fancy at all but clean and personnel were friendly and helpful.
Business response:
Carol, we appreciate your stay and for taking time to leave feedback. It's great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Mario, thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management
Business response:
Michael, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.