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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel in buffalo for the price The wifi is horrible to try to connect to. And there is no breakfast even though it is" offered ". Good location close to a lot of places we wanted to visit
Business response:
Sarah, thank you for being our guest. It’s nice to know our location was convenient for your needs and that you found us to be good value. However, we are sorry we missed meeting some of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
close to shopping and restaurant's Room was ok, noisy fridge, you could hear everything from other rooms (snoring, talking, loud TV's) just bring ear plugs if you want some sleep
Business response:
Thank you for reviewing your experience at Extended Stay America. We are glad to know our location worked well for your needs and that you had a pleasant stay. That being said, I am sorry for the inconvenience you faced while being here. We hope it didn’t overshadow your comfortable visit and that you will choose us again in the future. Sincerely, Hotel Management
Buffalo hotel extended stay Checked in late on labor day weekend and found no bed sheets on either bed and bare pillows piled up on one bed, none on the other. I complained at the front desk and was told they were doing laundry so I would have to wait for 2 hours, but they did find 3 pillows in another room under renovation and gave me some flat sheets (no fitted available) so I had to make the beds myself. Found disgusting stains on mattress. The 'free breakfast' was nothing more than weak coffee, peanut butter bars and oti... read more
Business response:
Andrew, thank you for your stay and for your feedback. I apologize for the issues you experienced with the housekeeping and service. I will share your feedback with the concerned teams so that they can take necessary steps. On a brighter note, I will share your comments with Eileen. We hope you will give us another chance so that we can make it up to you. Sincerely, General Manager
We got booted when they got overbooked. We arrived @ 10:00PM to be told that they do not have a place for us since it was overbooked for the day. We booked the place a week in advance and not sure why they picked us to be denied a stay. After a tiring day @ Niagara Falls it was a worst battle to try and find a place for my family on a busy Labor day weekend. The staff was nice and help us the best they could, but still leaving us shelter less at middle of the night. Not sure who over booked "Expedia" or "Extended Stay" but w... read more
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. I truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, General Manager
ESA has become worse Its the worst ever stay i had in my life time. The small motels are far better than this terrible hotel. Never ever i am going to go for ESA again.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, General Manager
Unhappy stay The receptionist were pleasant. When we went in the room it smelled Indian spice/ curry throughout the room. The breakfast was just a pre package muffin and coffee which was deceiving for in the go breakfast. I could have picked a different accommodation if that's the type of breakfast.
Business response:
Emelee, thank you for your candid feedback. Although you liked some aspects of your visit, we apologize for the issues you experienced here and regret the inconvenience it caused. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
Hotel close to the airport Terrible beds, terrible pillows, no vent in bathroom, thin floors/ceiling could hear the bugs walking . Hut the price didn't make up for it.
Business response:
Martin, thank you for staying with us. We are glad our location was perfect for your needs, but I apologize for the issues you encountered in your room. I have shared your concerns with the respective teams to take corrective actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Ok Breakfast was a muffin, or fruit bar. Hardly a breakfast of any standards. Requested ground floor but got top floor. They had many spare rooms but would not change us even when someone cancelled there room at the front desk while standing next to me and said we could have there room. Even then clerk wouldn't change us. Probably would be better at another hotel with a better breakfast, pool and a staff more willing to understand a customers needs.
Business response:
Thank you for your review. Although you were pleased with our location, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to improve ourselves going ahead. We hope to have one more chance so we can make your next visit pleasant in all respect. Sincerely, General Manager
Your Policy sucks no housekeeper no utensils , I pay for two days but I was told couldn't check in until after 3pm but was told I have to check out by 11am how's that two days I taught it was 24hrs in a day .Never again very disappointed, the staff was great but Management need to do a better job.
Business response:
Hendy, I sincerely apologize for the inconveniences you encountered while here. Since we are an extended stay, so we certainly understand why you may have found our amenities a bit different than traditional hotels. Our housekeeping is done on a weekly basis to respect the privacy of our guests, and to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. If we did not communicate this to you at check-in, we are extr... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.