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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet surroundings but very noisy air conditioning The toiletries are not supplied in the room including kitchen items like plates, glasses, etc. you have to get them in the reception counter. The same thing with the coffee maker, coffee, creamer, etc. They provide free breakfast but only tiny muffins, granola bars and oat meal. The best thing is they have the best coffee
Business response:
Elliotte, thank you for staying with us. We are glad you had an overall pleasant experience with us and that our location was convenient for your needs. However, we are sorry for the inconvenience you had with the HVAC unit in your room. I have shared your feedback with my maintenance team to check and fix it. I would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will c... read more
Business response:
Jason, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at our hotel. Sincerely, General Manager
Business response:
Mijung, thank you for staying with Extended Stay America - Buffalo - Amherst. We are delighted to know you enjoyed our service and facilities thoroughly. It was our pleasure serving you, and we look forward to seeing you again soon. Sincerely, General Manager
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Room appeared to have been submerged prior to my visit. Carpet throughout the room was damp and AC did little to improve the circumstance.
Business response:
Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen again. I hope you will consider giving us another opportunity to serve you better. Sincerely, General Manager
Worst service Worst customer service and room was not cleaned. Never saw in my life such worst room. When we check in beds we're not made sheets were dirty with all kind nds marks in it and room was dirty as if someone check out and it was assigned to us with out cleaning. When we asked front desk gave some me sheets that change ourselves.never in my life I would stay in extended stay America nor recommend to anyone.
Business response:
Mansoor, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team and will use it as a training opportunity to improve our service delivery. We are committed to making sure we don't repeat what you experienced. Please consider giving us another chance to provide a better hospitality in the future. Sincerely, General Manager
Room was half cleaned, dirty tub.
Business response:
Glenn, we sincerely apologize for the cleanliness issues you encountered in your room which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Bad service Worst service I ever experienced. Not much options for complimentary breakfast they just have muffins and oats. They at least keep some fruits, bread butter and jam. I feel the price which I paid is more for this kind of service. Also they only have one staff who take care for all the 100+ rooms, I took room with kitchen option but there are single dishes and you have to go your self to the reception to pick the dishes, which is really bad. I will never suggest this hotel for family.
Business response:
Jitendra, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Business response:
Thank you for sharing your kind rating regarding your stay at Extended Stay America - Buffalo - Amherst. We are happy you enjoyed your visit and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.