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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs Improvement Pros: The only reason we rented this was for the mini kitchen, inspite of bad reviews. The frontdesk was courteous and very, very helpful. Cons: 25 minutes drive to the falls ( as that was our reason for visting Niagara ). The room was not clean, the furniture was broken. The room needs upgrade.
Better than expected The room itself was huge but didn't have much furniture. There was a lot of noise from a room downstairs(music) that didn't stop until well after midnight. Faint cigarette smell though it was a non-smoking room. The carpet was wet from being cleaned.
Excellent, affordable, Clean Great Price, clean, Good Location. I was expecting less and got a whole lot more. The wife and Kids were so impressed, they wanted to stay forever!!
It felt unsafe. The condition was very worn down and dirty. They didn’t have any kitchen items available. No glasses or coffee pot
Business response:
Dear Guest, We always aim to provide a secure and comfortable stay, which is very important, so it is disappointing to know the overall condition and atmosphere did not leave the right impression. The comments regarding upkeep and availability of kitchen items are being shared with our team. Please know that we work closely with local authorities and property security to help maintain a safe environment. We hope you will consider giving us another opportunity to provide a more reassuring and fully prepared experience. Sincer... read more
I’ve escalated the issue I was given a dirty bathroom and disrespected by hotel manager
Business response:
Dear Guest, We’re sorry to hear that your visit felt disappointing, and we understand how important a comfortable and respectful experience is for every guest. Comments like yours are valuable and help bring awareness to areas that may need attention. Your concerns have been noted and shared with the appropriate team for review. We appreciate you speaking up and hope to have the opportunity to provide a more positive and welcoming stay in the future. Sincerely, Hotel Management
Tried checking in and they said i was past the time even though I was there
Business response:
Dear Guest, We take all guest concerns seriously and uphold clear, consistent check-in policies to ensure a safe and respectful environment for everyone. For security purposes, the individual arriving to check in must match the name listed on the reservation. As we did not receive advance notice or authorization to add another occupant, we were unable to complete the check-in at that time. We did speak directly with the registered guest to clarify the situation and review our policy. We followed our usual check-in and safety... read more
Condition of the room was less than desired. Convenient location, price and comfortable bed met my needs.
Business response:
Dear Howard, Thank you for sharing your thoughts about your stay. We are pleased to know that the location and bed comfort met your needs, as providing a restful environment is important to us. However, we sincerely regret that certain aspects of the room did not meet your expectations. Your comments have been shared with our management and maintenance teams to improve overall conditions. Feedback like yours helps us identify areas for enhancement, and we truly appreciate it. We hope to have the opportunity to provide a more... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.