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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mediocre Mediocre room with kitchen. Few amenities. Nothing to use in the kitchen to make anything. The staff is never at the counter when you need something. Not even paper cups in room
Business response:
Thank you for taking the time to tell us about your experience while you stayed with us. Please accept my apology for the lack of information that was not shared with you at check in regarding our amenities and services. I discussed your comments with the team, and we are making the necessary changes to improve our provided services to better serve our guests. Again, thank you for sharing your experience with us. We hope we have the opportunity to see you again in the future.
Horrible Ceiling leaked into bathroom and living room. Moved me to a new room and 1/2 the lamps did not work. This happened on a Friday, was told the maintenance tech would not be onsite until Monday. People extremely loud as late as 1:00 AM in the morning. No staff available at night to control noise. No maid service unless you ask for it. Their idea of a continental breakfast was muffin, granola bar, coffee.
Felt unclean Non smoking room smelled like smoke. Previous guests food was still in fridge. Staff messed up my reservation. Bugs in the bathroom. Glad I didn't stay long. Won't be back.
Business response:
I appreciate you bringing your experience to our attention. I am very disappointed to read your review and your experience you encountered, Please accept my sincere apology. I discussed your comments with the team, and we are taking action and making the necessary changes to better serve our guests. Again, thank you for sharing your experience with us. We hope we have the opportunity to see you again in the future.
Great location, we enjoyed the stay.. Our stay was amazing, the place is very near to almost everything you need in the city.
Business response:
Thank you for taking the time to share your experience. I am glad to see you enjoyed our convenient location and your overall stay at our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Nonsmoking? I booked a nonsmoking room but my room smelled like overwhelming cigarettes and the WiFi was weak
Will not live here again I had a disappointing experience, smelling of smoke all over the place. Had reserved it for three nights but had to move to look for a different hotel after our first night stay even though money was not refunded.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you did not have a pleasant stay. Thanks to your comments, we will be addressing issues with smoking. Thank you again for bringing this to our attention. We hope you will give us a chance to make a better impression the next time you are in the area.
I had a good time I love the fact you can cook for your self when you stay
Business response:
Thank you for sharing your experience. It's great to hear that you had a pleasant stay at our hotel and that the fully equipped kitchen was plus. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.