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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good. Poor facility and very limited staff. Not maintained
Business response:
Dear Kritee, Thank you for your feedback. We apologize that certain aspects of your stay didn’t meet your expectations. Your feedback is greatly appreciated and will be shared with our team as we continue to enhance the overall guest experience. We hope to have the opportunity to welcome you again. Sincerely, Hotel Management
Very dirty rooms, floors and bathrooms. Room smells horrible
Business response:
Dear George, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we ... read more
It was extremely dirty… I mean used wash cloth in my shower type dirty! I mean discharge on the wall and curtains dirty! It was baaaaaaaad! Has a kitchenette with absolutely nothing available! I mean no cups, plates, cutlery… nothing! It’s a 2 star and they absolutely meant that rating with their whole heart!
Business response:
Dear Heather, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. The conditions you described are far below the standard we aim to provide, and we understand how frustrating and disappointing that must have been. Your concerns have been noted and will be addressed with our housekeeping team to ensure a higher level of preparation and attention to detail moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to offer a sig... read more
We are budget travellers. We stay in reasonably priced hotels and don’t have ridiculous standards. This hotel is awful. Booked it for week and needed the kitchen. You have to ask for supplies like glasses and silverware. No coffee pot, no dish soap, no dish rag, no basics like salt and pepper and we had to go down twice for them to find a stopper for the kitchen sink. The outside of the fridge was dirty and the sink could use a good scrubbing too. Bathroom had soap on the shower walls. Green body wash I assume. It came off w... read more
Business response:
Dear Lea, We apologize for the inconveniences you experienced with kitchen supplies, cleanliness, maintenance, and limited breakfast options. We understand how important these amenities are, especially for extended stays, and we are addressing these issues with our housekeeping and maintenance teams to improve guest satisfaction. Your comments help us enhance our services and facility. We appreciate your honest review and hope you might consider giving us another chance to provide a better stay in the future. Sincerely, Hote... read more
Never going back there!! What a joke! Not worth the price! Everything has a problem, roaches, broken pipes cold water The only reason we chose this place was the free breakfast and all they have is muffins and granola bars and coffee!
Business response:
Dear Guest, We regret that your experience did not meet expectations and sincerely apologize for the issues you encountered. Concerns related to cleanliness and maintenance are being taken seriously and have been escalated to the appropriate teams for prompt resolution. Additionally, your feedback regarding our breakfast offerings has been shared with our leadership team as we explore ways to improve the overall guest experience. We truly appreciate you taking the time to share your comments.Sincerely,Hotel Management
I don't usually write reviews but these was THE worst hotel I've stayed in. When I worked in an airline they would put us up in Extended Stays but this was genuinely a terrible experience. 1. Smoke and Weed smell BOTH inside the building and just outside. People were literally smoking weed by the no smoking sign!! The hallway in my floor smelled like weed and my bathroom smelled like cigarette smoke that was definitely coming from the room next to mine. 2. Bedroom cleanliness, there was cobwebs in the corner of the rooms! to... read more
Business response:
Dear Guest, Thank you for choosing to stay with us. We would like to extend our sincerest apologies for not meeting our commitment to providing clean and fresh accommodations during your visit. We take your feedback seriously and have promptly communicated your concerns to our housekeeping team for a comprehensive review and appropriate action. We regret any inconvenience this may have caused and hope to have the opportunity to serve you again in the future, ensuring an outstanding and seamless experience that meets your exp... read more
Not happy with our stay We requested handicapped parking and room. When we got there nine of the handicapped parking places had been plowed out so we were unable to park in them. The refrigerator in the did not work and the door would not close unless you slammed it. Trying doing that while I a wheel chair. Desk clerk said the manager would call but never heard from them. Doubt if we will stay there again
Business response:
Dear Laurie, We sincerely apologize for the challenges you faced during your stay. We understand how vital accessible parking and accommodations are, and we regret that the snow removal was insufficient. Additionally, the issues with the refrigerator and the lack of follow-up from our team are unacceptable, and we genuinely apologize for any frustration this caused. Your experience does not reflect the standard we strive to uphold, and we will address these concerns with our team to improve our responsiveness and accessibili... read more
Dirty room and looks old
Business response:
Dear Miguel, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize for not meeting your expectations. We’re currently looking into our housekeeping services to ensure we maintain the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Bed bugs, horrible guest service workers BED BUGS AND TERRIBLE CUSTOMER SERVICE RECOVERY FOR THE HORRID EXPERIENCE WE HAD
Business response:
Dear Michael, Thank you for your review. We are dedicated to ensuring our guests have a fulfilling stay, so we apologize for not meeting your expectations. We adhere to the highest industry standards for cleanliness and pest control in our rooms. Your input is invaluable to us, and we thank you for bringing this to our attention. We wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.