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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed.... Room was ok. Hotels website says it has free continental free breakfast but actually there is no breakfast provided. No coffee/tea... So very disappointed... please remove free breakfast option from your website..
Business response:
Thanks for letting us know you enjoyed your spacious suite. We are sorry to have disappointed you with our breakfast offerings. We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast which is available daily from 6:00am - 9:30 am daily was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our i... read more
Business response:
Michelle, thank you for being our guest. We are glad that overall you were pleased with your stay. However, I am sorry for not living up to all your expectations. We hope to have the chance to serve you again in the future. Sincerely, General Manager
Clean, comfortable, nice room This was a very nice hotel and the room was spacious with the kitchen area nice flooring quiet. Very reasonably priced
Business response:
Thank you for taking the time to share your experience. I am glad to see you were well accommodated with a clean, spacious room for an affordable rate that you found suitable. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
No good Breakfast If included breakfast is important, stay away as it's just junk quality Grab & Go stuff. No fruit even. Room trash bin was full and not emptied when we checked in. No Body Lotion there so had to request one at reception. Pillows were not that comfy. Beds are not queen size, so not good for a family of four.
Business response:
Thank you for taking the time to share your experience. Please accept our apologies that our grab-and-go breakfast did not meet your expectations and that you experienced some inconveniences during your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Very nice place Great place n great people all the comforts of home
Business response:
Thank you for taking the time to share your experience. I am glad to see you enjoyed your stay at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
The hotel is fairly priced. Nothing special, but not terrible either. Looking for a cheap place to just sleep and move then it is okay. Recommend asking for a quiet located room, as we could hear traffic from room that backs to highway.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.