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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Totally outdated, carpet in the hall was dirty never got vacuumed, sink wouldn’t drain, kitchen tap leaked everywhere when you turned it on. No ashtrays outside so cigarette butts everywhere. We asked for extra blanket they didn’t have any. Breakfast was very very limited. Fire alarm went off at 1:00 AM and the police were there the next day. Never stayed here before and will never again.
Business response:
Dear Barbara, We sincerely regret that your stay did not meet expectations. It is clear you encountered several challenges that impacted your comfort, and we understand how frustrating this must have been. Please accept our apologies for the inconvenience you experienced. Your comments have been shared with our management and maintenance teams. We appreciate you bringing these matters to our attention, as they help us identify areas for improvement. While we regret this visit, we hope you might consider giving us another opp... read more
No airport shuttle available
Business response:
Dear John, We appreciate you sharing your feedback and regret any inconvenience caused by the absence of an airport shuttle. We understand how such a service can greatly enhance convenience, and we apologize for any disruption this may have caused to your travel plans. Your comments have been shared with our team for consideration as we continually look for ways to improve the guest experience. Thank you for bringing this to our attention. We value your input and hope to have the opportunity to welcome you again, providing a... read more
Felt unsafe
Business response:
Dear Kathryn, We are truly concerned to hear that you felt unsafe during your stay and sincerely apologize for any distress this may have caused. Guest security and well-being are top priorities, and your feedback is taken very seriously. Our team continually works to maintain a safe and comfortable environment for all visitors, and your comments will help us improve. We appreciate you sharing your experience, and we hope to have the opportunity to provide a more secure and reassuring stay in the future, reflecting the stand... read more
This is a worst hotel. Do not stay here. Not worth the price they are charging. Hotel is dirty and there is no breakfast. 0 out of 10. Thanks!
The overall stay was disappointing. The property’s condition and facilities were poor, and the area around it did not feel welcoming. Cleanliness was below expectations. The only positive was the staff, who were polite and provided average service, but it wasn’t enough to make up for the overall experience.
Hard for match to catch people smoke in their room Every morning awake w the smell of cigarette in the bathroom There are smoke detectors but not in the bathroom
Try another place Parking lot is filthy-cigarette butts, piles of used q-tips, liquor bottles, food trash. Gross. Nominally non-smoking hotel but ashes and butts on stairwells, in hallways. Smoke and weed smell in hallways. Breakfast was very minimal. Oatmeal packs, mini muffins and Nutrigrain bars. No fruit or dairy or protein. No shampoo available
Business response:
Dear Carol, Thank you for your feedback. We apologize that the condition of the exterior areas and the overall atmosphere did not meet your expectations. Cleanliness and comfort are important, and your observations about the parking lot, common areas, and breakfast offerings will be shared with the team. Your comments help us better understand where improvements are needed, and we appreciate you taking the time to share them. Sincerely, Hotel Management
Disappointed Halls dark, dirty. No cover from weather for unloading. Room flooring linoleum cheap. No coffee maker, no bathroom drain stopper. Better than average quality towels. Room door security lock torn off. Time for a redo or close it
Business response:
Dear Abigail, Thank you for your feedback. We apologize that the condition of the property did not meet your expectations. Your observations regarding the halls, room features, and overall maintenance are appreciated and will be shared with the team as we continue to enhance the guest experience. Thank you for bringing this to our attention. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.