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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like marijuana. Shower made noise when on. Fridge made a ticking sound all night. Manager was very friendly
Business response:
Dear Keegan, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
The property was dirty and not well maintained. The hallways smelled of smoke (non-smoking property) and hallways not vacuumed. Furniture and stove in poor condition. Towels and linens were old. I stayed because I had a long drive and was too late to cancel.
Business response:
Dear Cynthia, We sincerely regret to hear about your unsatisfactory experience at our hotel. Please accept our apologies for any inconvenience you encountered during your stay. We are dedicated to addressing your concerns to ensure that every guest receives the highest level of service and care. Your insights will significantly assist us in implementing the necessary improvements. We hope you will consider giving us another opportunity in the future to provide the exceptional experience you deserve.Sincerely,Hotel Management
Their breakfast was only nasty coffee & protein bar, I requested new towels & bed sheets, they made me bring the old one n get the new one and do it all myself, no housekeeping only twice a month so pretty much u doing ur own things.. Wasn’t worth it!!!
Business response:
Dear Mustafa, Thank you for providing your feedback. We sincerely apologize for any inconvenience you may have experienced during your stay. Your input is highly valued and plays a crucial role in our ongoing efforts to enhance our services. We look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Management
They charged me for room I already booked and paid for through Travelocity and didn’t get my refund back yet
Business response:
Dear Joseph, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Very bad
Business response:
Dear Anny, Thank you for taking the time to share your feedback. We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
ABSOLUTELY NOT. I am not sure how the health department hasn’t shut this hotel down. There are illegal migrants staying here, the parking lot is filthy, not to mention the rooms are TERRIFYING they are so dirty. Never again
Business response:
Dear Guest, Thank you for your feedback. We are deeply concerned by your comments and take cleanliness and safety very seriously. We are committed to providing a safe and clean environment for all our guests. Your feedback will be reviewed with our team to ensure immediate action is taken to address these issues. We regret that your experience did not meet our standards and hope you'll consider giving us another chance to provide a more positive stay in the future. Sincerely,Hotel Management
This was the worse ever. Broken amenity and bad assistance from the stuff. Refrigerator leaking water underneath all night. Temperature too low freezing everting that I bought. I called the front desk reported but nobody show to fix. Faucet was leaking also. Limited towels. I have to take out my own trash. Bad lighting on the hallway. Too dark. Parking lot all dirty. Entrance the building too ugly and dirty carpet. When I got there the elevator was broken down. I have to carried my luggages up to the third floor. Also the st... read more
Business response:
Dear José, Thank you for providing your valuable feedback. We endeavor to ensure that our guests experience a clean and comfortable environment with well-maintained facilities and exceptional service. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. Rest assured, we are currently implementing corrective measures within th... read more
Very bad experience, the property is very old and deteriorating. Very bad smell and beware of cockroaches . Would not stay here again.
Business response:
Dear Guest,Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. Additionally, we are reviewing our housekeeping procedures to ensure that we meet the highest standards of cleanliness. Your feedback is invaluable, and we appr... read more
i stay more than 2 week in hotel no any cleaning or linen change of the room i kill 3 flies in the room you must take your trash bag to through it in room full of trash bag at end of corridor
Business response:
Dear Saadallah, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.