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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean. The tub had hair in it the back of the toilet had urine There was an empty water bottle meet the sink. Granola bars and coffee was the free breakfast... Not even a mini coffee maker in the room. Asked for a 12:30 checkout and they did give that to us but was rude about it.
Good value and convenient location The price was right and the location convenient. Overall, hotel was decent. Nothing fancy, but reasonably clean and comfortable. The "Continental" breakfast was basically granola bars, but the coffee wasn't bad.
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home making sure their stay is pleasant and satisfying. We truly appreciate your positive feedback and hope we have the opportunity to see you again in the future.
No Room Temp Adjustment Unable to adjust room temp. Had to run shower just to generate a little warmth. Disappointing.
Business response:
Thank you for taking the time to write a review of your stay. It is is good to know you enjoyed our location and received great value . However, I am disappointed you were not able to adjust the temperature. Our maintenance engineer was able to fix the issue. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Convenient First time at ESA. Was really surprised, enjoyed it. Will stay at more.
Business response:
Thank you for taking the time to write a review. It is good to know you were well accommodated during your first time staying at one of our locations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Pet friendly I stayed here because it is pet friendly. Although I was in a non smoking room I was obviously near a smoking room. Other than that no complaints.
Not a good place to stay I could smell marijuana on our floor, the smell would come into my room was awful. Thrre was no milk at breakfast either. Would not recommend this place or stay therr
Business response:
Thank you for your recent review of your stay. The situation you described regarding the marijuana and breakfast is truly regrettable. We are very sorry for your experience. In response to your feedback, I am sharing your survey with our team so we can do a better job of handling these issues. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope you will give us a chance to make a better impression the next time you are in the area.
Only 10 -15 channels, no room service & garbage was left in hall for days!!! No breakfast which was listed but only coffee, oatmeal packages, muffin or gonola bar. Rooms, beds, blankets need updating. They were mismatched.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that our hotel and service did not meet your needs as expected. To make sure this doesn't happen again, I am meeting with my team to address these issues and implement an immediate (action) to correct them. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.