Extended Stay America - Buffalo - Amherst

Keith 

on Expedia

a year ago

Very rude staff and dirty room also had no pots and pans for two days 

Bennie 

on Expedia

a year ago

This is the worst hotel. It had roaches it smelled. The refrigerator didn't work. Wasn't no staff to tell about the problem either they were sleep. Terrible. 

Gabrielle 

on Expedia

a year ago

I had a really bad experience there 

Marni 

on Expedia

a year ago

We left right after checking in. Not a place you stay for a weekend. It felt not safe still had glass up between the employee and customer. They said it was because of covid but felt like it was for safety. 

Gary 

on Expedia

a year ago

-Several people in rooms, doors wide open with multiple people who can be heard talk -People sleeping in the hallway. -Hallway carpets and walls very dirty on third floor -No shampoo, lotion, or conditioner -Ac unit/heater very noisy -Morning front desk person looked very unprofessional, very rude and looked as if she just woke up. Hair a mess, shirt in tucked and dirty -Air vents in bathroom extremely dusty and brown, hasn't been cleaned in years -Bad smells everywhere 

maureen k 

on Expedia

a year ago

There were bugs in the bathroom and furniture is in poor condition