Extended Stay America - Buffalo - Amherst

Peggylee 

on Expedia

9 years ago

Decent hotel Comfortable. Decent location. Needed to get pots cutlery and glasses from the front desk which was a bit inconvenient but overall a good value for what we paid 

John 

on Expedia

9 years ago

We were there October 28th. Wish we never stayed. Absolutely the worst stay we ever had in Buffalo. My fault for not reading previous reviews. The room had an odour, the toilet paper roll was broken, the one bed had a stain on the sheet, no Kleenex in the room, had to take our used towels down to the front desk to exchange for fresh ones, were told by the front desk to bring the Iinen down and we can change the bed ourselves...seriously??? Free breakfast? It was a packaged muffin and coffee. Stay away from this place, stay f... read more

john 

on Expedia

9 years ago

Callous staff The room had a wretched smell and Whitney at the front desk refused to check into it. Many hours later the maintenance man came to check and insisted he didn't notice it. Hours later again, Whitney finally offered a change of rooms but by then it was nearly check out. Totally cruel behavior 

Anonymous 

on Expedia

9 years ago

Outdated facility 

Maxine 

on Expedia

9 years ago

Bare bones - staff was not friendly. Requested adjoining rooms - if no adjoining rooms they could have given us 2 rooms on the same floor. No one was on the 3rd floor the other 2nd. Asked one of cleaning staff if there was an ice maker in the hotel, told us no, then when we walked away, laughed about our request with other workers. Not sure what the breakfast was supposed to be - prepackaged muffins and granola bars? Would not recommend this hotel - sorry. 

Gayle 

on Expedia

9 years ago

I thought Extended Stay America had dishes, silverware, pots and pans to go along with the stove and full sized refrigerator? This room had nothing but two disposable plastic cups. 

Anonymous 

on Expedia

9 years ago

worse room We got the last available studio, and it smelled HORRIBLE! The smell hit you in the face as soon as you walked in the door. I guess this would explain the window wide open. The bathroom door would not close all the way, warped or ill fitting. Old "dusty" room. 

Anonymous 

on Expedia

9 years ago

The worst,dirtiest, stinkiest hotel i have ever stayed at. 

Mike 

on Expedia

9 years ago

Ok stay for the value My only complaint was the fact that I was told turn down service didn't come with the room- which I find rather unsettling. I stayed for 3.5 days and never had towels replaced or bedding done. I realize I got the room at a discounted rate, but that doesn't mean I don't need fresh towels. Never stayed in a hotel where cleanliness was an upsell.