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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a couple of damages like closet doors were broken, toilet seat was coming off, kitchen area was sticky, backsplash of kitchen was hanging off. Overall property is in run down state and requires a lot of repair work. Breakfast is cereal bar, coffee machine and packets of oatmeal. Staff was good, but apparently they don't provide room cleaning service for 2 weeks. We were planning to stay for multiple days, but ended up checking out in less than 12 hours. Property manager and staff were good and kind. The manager ... read more
Business response:
Dear Shailesh, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve.Sincerely,Hotel Management
I have booked kitchen room for 3 nights. Neither my stove top nor my room lights were working for 2 nights
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Very rude staff and dirty room also had no pots and pans for two days
Business response:
Dear Keith, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We hope to welcome you back, as we are dedicated t... read more
This is the worst hotel. It had roaches it smelled. The refrigerator didn't work. Wasn't no staff to tell about the problem either they were sleep. Terrible.
Business response:
Dear Bennie, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.