This profile has been claimed by the business owner or representative.
Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was spacious and clean, but the hotel lacked basic amenities that most hotels provide: a box of Kleenex (I have allergies), daily housekeeping (costs extra), coffee maker, automatic doors (cumbersome to get in with a luggage carrier), laundry bag for dirty clothes. It's an economy hotel without an economy price.
Yikes This Place is Gross The first room they assigned to us had not been cleaned and looked like someone had just left the room after taking a nap. The second room they assigned us was dirty. The sheets had stains and the pillows had blood and saliva stains. The bathtub need a magic eraser and the floor in the bathroom was filthy. I would never stay here again. The staff was not very friendly and the breakfast was nothing more then prepackaged granola bars and bitter awful coffee.
Business response:
Thank you for your recent review of your stay. The situation you described regarding the cleanliness of the hotel is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am sharing your survey with the staff. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Apparently they were under staff, so gave the room without cleaning ,was given clogged toiltry some courteous staff came with plunger and helped me to fix clogged toilet , horrible exp..
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for the issues you experienced. Your comments were reviewed by the staff, and we will work hard to ensure the cleaning issues and maintenance concerns are addressed. Thank you for your comments. Guest feedback like yours allows us to continue to improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Very surprised as how bad this facility was. The room I reserved was not available, so I was given two rooms and they were not able to put it on the same floor, we had a long drive from NYC - close to 7 hours so we were tired and just wanted to get to our room, did not like it that our daughter will be on the 3rd and we are on the first. We were reluctant but we had no choice. The lobby was not a welcoming lobby first thing you see is the laundry room, I was like ok, this is a different set up, I couldn't even figure out whe... read more
Business response:
Thank you for your recent review of your stay. We apologize that you experience some issues during your stay. To ensure that a situation like yours doesn't happen again, our team will be more proactive on prepping rooms and handling guests who smoke in rooms they're not supposed to. Your satisfaction is very important to us and we appreciate all of your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
you get what you pay for You get what you pay for. The hotel smelled like cigeratte smoke and to make it worse so did the rooms. They have smoking rooms right next to non smoking. The beds were uncomfortable and the bathroom was small.
Business response:
I appreciate you bringing your experience to our attention. The situations you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am sharing your concerns with our corporate office. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
pet friendly and quite place relaxing and not rushed. hotel was quiet. had nice kitchenette and plenty of room. They allowed my small dog!
Business response:
The team and I appreciate your kind remarks. We are glad to know that you were provided with clean, quiet accommodations and that the fully equipped kitchen was beneficial during your stay. It is also great to know you took advantage of our pet friendly policy. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Stay Away! Disgusting hotel. Do not stay here. No housekeeping service unless you stay 8 days or more. In poor condition and no amenities available. So called WiFi didn't work. Kitchenette had no dishes or cooking utensils. Overall horrible experience.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situations you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am sharing your survey with my team to make sure our amenities are being communicated properly and that cleaning services are on par with our standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope you will give us a chance to make a better impression the next ... read more
Very disappointing The room had no bathroom soap or water glasses. The hotel staff insisted I had to come get them myself. The toilet didn't reliably flush and the bathroom floor was in terrible condition. There were not enough parking spaces for the number of cars so many people had to park along the sides of the driveway, reducing the space to squeeze through the driveway. The breakfast was instant oatmeal and granola bars.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situations you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am sharing your comments with our staff so we can do a better job with cleaning and service. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope you will give us a chance to make a better impression the next time you are in the area.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.