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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a really bad experience there
Business response:
Dear Gabrielle, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
We left right after checking in. Not a place you stay for a weekend. It felt not safe still had glass up between the employee and customer. They said it was because of covid but felt like it was for safety.
Business response:
Dear Marni, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
-Several people in rooms, doors wide open with multiple people who can be heard talk -People sleeping in the hallway. -Hallway carpets and walls very dirty on third floor -No shampoo, lotion, or conditioner -Ac unit/heater very noisy -Morning front desk person looked very unprofessional, very rude and looked as if she just woke up. Hair a mess, shirt in tucked and dirty -Air vents in bathroom extremely dusty and brown, hasn't been cleaned in years -Bad smells everywhere
Business response:
Dear Gary, We apologize for any inconvenience you experienced during your stay. Our team works diligently to maintain a comfortable environment for all guests. Your feedback is valuable, and we'll address your concerns to ensure improvements are made. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
There were bugs in the bathroom and furniture is in poor condition
Business response:
Dear Maureen, Thank you for the feedback regarding your stay in our hotel. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
The room wasnt Clean. The kitchen looked like it was never wiped down. There were little flies (fruit/drain flies all around the room. Room also had musky smell. The hallway outside smelles like garbage.
Business response:
Dear Melissa, We apologize for the cleanliness issues you encountered during your stay. Your feedback is concerning, and we take it seriously. We'll address these issues with our housekeeping and maintenance teams to ensure improvements are made. Our priority is to provide our guests with a clean and comfortable environment. We appreciate your understanding and hope to have the opportunity to give you a more satisfactory experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Managemen... read more
Poor building
Business response:
Dear JANCARLOS, Thank you for choosing us and sharing your feedback on your recent stay. We are sorry to hear that you found the building subpar. We appreciate your feedback and apologize for any inconvenience. We aim to provide a comfortable environment, and we take your comments seriously. We are constantly working to improve our facilities, and your input helps us. If you decide to give us another chance in the future, we hope to provide you with a better experience. Thank you for bringing this to our attention.Sincerely,... read more
Quite sure this location is utilized for temporary homeless housing. People sleeping in the waiting area, shirtless man doing laundry in community laundry area, lots of adult men standing around outside most of the day and evening. No doors working to get in with the exception of front door. Breakfast options poor. Room was in fair condition. I did not feel safe but was told no option to cancel and receive any refund.
Business response:
Dear Guest, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will ... read more
It smelled walking into the hotel. The first room we got wasn’t clean. Had to go back to the desk for a new room. It’s very out dated. Bed felt like a spring was going to come through. Bathroom door doesn’t stay shut. I think it’s time to invest in remodeling
Business response:
Dear Katie, We appreciate your feedback and apologize for the inconveniences you encountered during your stay. The issues you mentioned are certainly not reflective of the high standards we aim to maintain. We take your comments seriously and will address them promptly to improve the overall guest experience. We hope you'll consider giving us another chance in the future to provide you with a more comfortable and enjoyable stay in an improved environment. Your satisfaction is important to us, and we thank you for sharing you... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.