This profile has been claimed by the business owner or representative.
Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells bad
Business response:
Dear Abdellatif, Thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management
Extended Stay America - Amhert This hotel is not a place to stay to relax/have fun. The ambience was dingy. It was smelly, dark and danky. The beds were not comfortable. Hotels.com had mentioned two queen beds, instead there were only full beds. Please update your description. The bathroom was awful. The kitchen was a joke. When we requested room service, we were promised the next day, and when went in next day, the person on the front desk said that were not staffed to service the room. Getting clean towels was a struggle. ... read more
Business response:
Dear Ashok, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will retu... read more
I didn't expected that dirty
Business response:
Dear Zakir Khan, Thank you for the honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered and regret any oversights. We are dedicated to providing every guest with fresh, clean accommodations; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
smell
Business response:
Dear Prakash, Thank you for your visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we apologize for the issues you had which impacted your overall time with us. Your valuable feedback will help us continually strive to improve our guest experience, and our housekeeping team is reviewing the room and ensuring it is corrected and fixed. Please reach out to us for further assistance, and we will be happy to help you. We look forward to providing you with the outstanding stay we ar... read more
Hotel is no smoking but when I enter into the room lot of smoking smell and room floor was not in clean condition. Overall not happy with stay.
Business response:
Dear Manjunath, Thank you for reviewing your visit and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Also, we are sorry for the housekeeping issues that were missed during your room preparations which spoiled your mood. We always aim to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. Please return and allow us t... read more
horrible
Business response:
Dear Herman, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
This hotel felt like a motel - ppl in back parking lot bbq'ing obviously ppl lived there- it seemed like a hostel. The room large but felt really dirty.
Business response:
Dear Angela, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our front desk team is available 24 x 7 to help you when made aware of the situation. Allow us to discuss the matter with them so that it is corrected. Please revisit us and give us another chance to provide you with the hospitality and comfortable hotel experience you deserve. Sincerely,... read more
The room we were originally assigned smelled terrible. We went to the front desk to ask for a new room and the girl working the desk knew what I wanted before I even said it. She was nice enough, but it seemed like this is a common occurrence. We were given a new room that was ok at best. I would not stay here again. No ice machine in the whole building.
Business response:
Dear Kelly, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your room not being up to par and for any inconvenience caused by switching rooms after your arrival. Moreover, we also apologize for the unavailability of an ice machine on our property. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travel... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.