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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not provide access keys
Business response:
Dear Dan, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the access keys during your stay. It is our goal to ensure a seamless experience for all our guests, and we regret that we fell short in this instance. Your concerns are taken seriously, and we will address this issue with our team to prevent future occurrences. We appreciate your understanding and hope you might consider staying with us again, allowing us the opportunity to provide you with a more positive experience.Sin... read more
Not clean. Cockroaches were lying around
Business response:
Dear Vasudevan, Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered during your stay and any discomfort this caused. Maintaining a high standard of cleanliness is a priority, and it’s disappointing to hear that we missed the mark. Please be assured that we’re addressing pest control and cleanliness protocols to prevent such situations in the future. We are committed to improving our services and providing guests a comfortable, welcoming experience. We hope you will consider giving us ... read more
Toilets not working, Room keys did not work. Everytime u go out someone from hotel got to check u into room. Staff was inconsiderate and told me that they can refund and I need to book somewhere else if don’t like it.
Business response:
Dear Rajender,Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with the room keys and the toilet and the unsatisfactory interaction with our staff. This is not the level of service we aim to provide, and your concerns will be addressed with the team to ensure improvements are made. We regret that your stay was impacted and hope you will consider giving us another chance in the future.Sincerely,Hotel Management
There was a cockroach crawling on the counter in the bathroom. There were not enough space for cars in the park lot. The staff told me to park at the mall across the road
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, particularly with the presence of a cockroach. This does not reflect our standards, and we will address this matter with our housekeeping team to ensure it is resolved. Additionally, we understand the frustration regarding parking availability and appreciate your understanding as we work to improve this aspect for our guests. Your experience is important to us, and we hope you will consider staying wit... read more
Very poor maintenance When we walked in the door and turned on the lights we saw cockroaches scatter. The door would not accept our room card and were told we had to walk to the opened of the bldg. and use the other door. Then front desk said the elevator did not work so at 68 years old we had to carry our bags up the stairs to the third floor.
Business response:
Dear Scott,Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the inconvenience you encountered, particularly with the maintenance issues and pest concerns. This is not the standard we strive to uphold, and we regret the impact it had on your stay. We understand the frustration of having to carry your bags up the stairs, especially under the circumstances. Please know that we are addressing these matters urgently to ensure improvements. We truly appreciate your feedback and hope... read more
This was a horrible experience. I had booked 2 nights and hit some bad traffic. I was traveling all night, a 10 hour drive. At 9:45 PM, I had called the property and told them that I was stuck in traffic in NYC. I explained that my GPS said I would be there at 1:45 AM. I let the front desk know this and the person I spoke to told me that it was not a problem. They said as long as I called and told them, they would hold the room. I arrived at 2:15 am and the person that was there told me they had no rooms left. I explained th... read more
Business response:
Dear Leah,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Inconvenient no one available at check in. No elevator for luggage
Business response:
Dear Thomas,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you faced during check-in and the absence of assistance with your luggage. We understand how important a smooth and welcoming arrival experience is, and we are sorry we fell short in this regard. Your comments have been shared with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide a better experience during a future visit.Sincerely,Hotel Management
Wouldn't stay again There was only 1 small of soap for 2 people. There were roaches in the room. You tv was facing opposite the bed so you actually couldn't see it. We were on the 3rd floor and the elevator did not work so we had to carry our suitcases and bags all the way upstairs.
Business response:
Dear Samantha,Thank you for your feedback. We sincerely apologize for the issues you encountered, including the limited toiletries, the pest problem, the inconvenient TV placement, and the non-functioning elevator. This is not the standard of service we strive to provide, and we regret the discomfort it caused during your stay. Please know that your concerns have been shared with the relevant teams to ensure immediate improvements. We appreciate your honesty and hope you might consider giving us another chance to offer you a... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.