Extended Stay America - Chantilly - Dulles

Business response:

Dear Levit, Thank you for your feedback. We’re sorry to hear about your disappointing experience. This is not the level of service we aim to provide. We value your feedback as it helps us improve. We hope you might consider giving us another chance in the future to better meet your expectations. Sincerely,Hotel Management 

Business response:

Dear Sunshine, Thank you for your feedback. We apologize for the inconvenience you experienced with our night staff and the repeated issues with the key cards. Your comments about the check-in process and the need for room and furniture updates are noted, and we are working to make improvements. We strive to provide a seamless and comfortable stay, and we regret that we fell short during your visit. We appreciate your input and hope to welcome you back to Extended Stay America for a more pleasant stay.Sincerely,Hotel Managem... read more

Business response:

Dear Joonggul, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had with the room's smell and the presence of roaches. This is not acceptable and does not reflect our standards. We are addressing these issues with urgency to ensure a cleaner and more comfortable environment for our guests. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a much-improved stay in the future.Sincerely,Hotel Management 

Business response:

Dear Anita, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable and has been forwarded to our management team for immediate attention. We regret the inconvenience caused by the deposit policy, room conditions, and noise. We hope to have the chance to improve your perception of our hotel in the future.Sincerely,Hotel Management 

Business response:

Dear Anita, Thank you for your feedback. We sincerely apologize for the issues you experienced, including the deposit confusion, room safety concerns, cleanliness, and disturbances. This is not reflective of our standards, and we are addressing these matters with our team to prevent future occurrences. We also regret that you were unable to obtain written confirmation of your check-out. Your comments are crucial as we strive to improve our services. Thank you for bringing these issues to our attention and we look forward to ... read more

Business response:

Dear Mahdi, Thank you for your feedback. We apologize for the poor customer service you experienced. This is not reflective of our standards, and we are taking immediate steps to address this issue with our team. Your satisfaction is important to us, and we regret that we did not meet your expectations. We appreciate your input and are committed to making the necessary improvements to provide better service in the future. We look forward to welcoming you back for a much better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Bladimir, Thank you for your feedback. We appreciate your input and are always striving to improve our services. We understand the importance of staying current and will take your suggestion to update seriously. Your comments are invaluable in helping us enhance our guest experience. Please know that we are committed to making necessary improvements to ensure a better stay for all our guests. We look forward to welcoming you back soon.Sincerely,Hotel Management