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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was infested with roaches and property management refused to give a refund
Business response:
Dear Eric, Thank you for reviewing our hotel. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management
Don’t want to listen to a proper reason
Business response:
Dear Muhammad, Thank you for your feedback. It is disappointing that we could not provide you with a more pleasant stay. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address this with the concerned for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Terrible and trashy Room was covered in bed bugs, front desk person upon check in was rude and felt bothered by is.
Business response:
Dear Cameron, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Our room was run down and we saw 2 roaches in the kitchen. We reported the issue and never heard back. We stayed just one night and switched to another hotel in the area. There were random stains on the ceiling, walls, and curtains. Some of the security doors for the building didn't work and others were propped open with rocks. So anyone could access the building at any time.
Business response:
Dear Terra, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We assure you that the safety and well-being of our guests are our top priority. Rest assured that we take your concerns seriously and will promptly address them with the relevant team members to prevent this from happening again. While we know this cannot change your experience, we do hope you ... read more
It was nasty
Business response:
Dear Bradley, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
4/10 Upon arriving, the hotel was not illuminated, which made it hard to figure out where I needed to go. Absolutely nothing was illuminated; it made it seem like the place was closed. After checking in, I received the room keys, but the keys didn’t work, so I had to walk back to the front desk, which sucked because I was tired and ready to shower and then go to sleep. The front desk attendant told me the door to get in wasn’t working, but that wasn’t told to me before. He got the door open, and then I went to my room. The s... read more
Business response:
Dear Guest, We are truly sorry to learn about the challenges you faced during your stay, from the lack of illumination upon arrival to issues with the room keys and cleanliness concerns. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measure... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.