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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just Awful This was an absolute horrible experience. I arrived late at night. The parking lot was full and poorly. There was no additional parking. A door to one of their buildings was propped open. I had no where to park with a reserved room. I had no where to park and was not able to stay.
Business response:
Dear Emily, We deeply apologize for the distressing experience you encountered upon your arrival. It's unacceptable that you were unable to find parking despite having a reserved room, and we understand how frustrating this must have been. We take the safety and comfort of our guests seriously, and we're genuinely sorry for the inconvenience caused by the lack of available parking and the open door. Your feedback is valuable to us, and we will address these issues promptly to prevent similar situations from occurring in the ... read more
Too many cockroaches in the kitchen The staff were all nice except for one member of your team threatened my daughter with locking her out of the room because I was in the ER. Do not know her name but rude beyond belief
Business response:
Dear mary, We're truly sorry for the distressing experience you had during your stay. It's disheartening to read about the presence of pests in your room, and we apologize for the inconvenience and discomfort they caused. Additionally, the behavior you described from one of our team members is completely unacceptable and does not reflect the level of service and care we aim to provide. We take such matters very seriously and will address these issues internally to ensure future guests are not similarly impacted. Please accep... read more
Staff was rude and had zero people skills, especially for hospitality. Check in process is long
Business response:
Dear Shaon, Thank you for sharing your review of your stay at our hotel. We apologize for any inconvenience caused by the check-in delay and any service lapses. Guest satisfaction is our priority, and we aim to provide excellent service. We appreciate your feedback and will address it with our team to ensure better guest experiences. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
Business response:
I am so sorry to hear your stay was not up to standard. Could you please provide me with details as to what we could have done better.
Réceptionniste incompétent Rien à redire sur la chambre. Je note mal cet hôtel pour l’attitude du réceptionniste qui a refusé de me donner une facture alors que j’ai choisi l’option de payer à l’hôtel et cela même après un appel d’hôtel.com
Business response:
Dear Raphael, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Great staff, lots of cockroaches The front desk staff was wonderful and very friendly but I will never stay here again. The room was infested with roaches, despite the fact that there was a leftover bug fogger on the counter. I just hope none ended coming home with me. We were on the 3rd floor but the elevator was broken. The "secure" entry doors were not working - one had a rock propping it open. Every single smoke detector in mmy room was disconnected and laying on a table. The stairs and hallways had trash laying around. ... read more
Business response:
Dear Guest, We hope to have the opportunity to make your next stay with us outstanding in every respect. It is lovely to know that your interactions with our front desk staff have been so exceptional. We will certainly share your words of appreciation with them. However, we apologize for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address t... read more
When we arrived we told they didn't have our room because Expedia is overbooking their hotels. They offered two separate, smaller rooms for my family. When we went our rooms, we found bugs in both bathrooms and promptly left. Doesn't look like the pictures on the website. Very, very worn and dirty.
Business response:
Dear Russell, Thank you for your review. We sincerely apologize for the inconvenience you experienced during your recent stay. It is unacceptable that your room was not available and that you encountered cleanliness issues. Please rest assured that we take your feedback seriously and are actively addressing these concerns with our team to ensure they are not repeated. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management
Found insects in our room. The room also had a bad oder.
Business response:
Dear Dale, Thank you for the review. We sincerely apologize for the inconvenience caused by the presence of insects in your room and the unpleasant odor you encountered. Please rest assured that we take cleanliness and pest control seriously; measures have been taken to address this issue thoroughly. Your feedback is precious to us as we strive to maintain a clean and comfortable environment for all our guests. We hope to welcome you back and provide you with the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.