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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Travelocity confirmation stated motel would hold a $100 cash deposit at check-in. Motel said no to cash and demanded a credit card. The room's deadbolt lock did not work and one outside entrance/exit door was held open by a rock. There were roaches in the room, loud music, and the odor of pot being smoked from nearby rooms. WE DID NOT STAY OVERNIGHT! We left at 8:30 PM and were not even able to get written confirmation from the front desk of checking out, and returning the key and parking pass!! Never stay at this location!!
Business response:
Dear Anita, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable and has been forwarded to our management team for immediate attention. We regret the inconvenience caused by the deposit policy, room conditions, and noise. We hope to have the chance to improve your perception of our hotel in the future.Sincerely,Hotel Management
Travelocity confirmation stated motel would hold a $100 cash deposit at check-in. Motel said no to cash and demanded a credit card. The room's deadbolt lock did not work and one outside entrance/exit door was held open by a rock. There were roaches in the room, loud music, and the odor of pot being smoked from nearby rooms. WE DID NOT STAY OVERNIGHT! We left at 8:30 PM and were not even able to get written confirmation from the front desk of checking out, and returning the key and parking pass!! Never stay at this location!!
Business response:
Dear Anita, Thank you for your feedback. We sincerely apologize for the issues you experienced, including the deposit confusion, room safety concerns, cleanliness, and disturbances. This is not reflective of our standards, and we are addressing these matters with our team to prevent future occurrences. We also regret that you were unable to obtain written confirmation of your check-out. Your comments are crucial as we strive to improve our services. Thank you for bringing these issues to our attention and we look forward to ... read more
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Terrible customer service
Business response:
Dear Mahdi, Thank you for your feedback. We apologize for the poor customer service you experienced. This is not reflective of our standards, and we are taking immediate steps to address this issue with our team. Your satisfaction is important to us, and we regret that we did not meet your expectations. We appreciate your input and are committed to making the necessary improvements to provide better service in the future. We look forward to welcoming you back for a much better stay in the future.Sincerely,Hotel Management
Need to update
Business response:
Dear Bladimir, Thank you for your feedback. We appreciate your input and are always striving to improve our services. We understand the importance of staying current and will take your suggestion to update seriously. Your comments are invaluable in helping us enhance our guest experience. Please know that we are committed to making necessary improvements to ensure a better stay for all our guests. We look forward to welcoming you back soon.Sincerely,Hotel Management
Worse hotel with no services.. Horribly bad experience we traveled from new york. We had room at 3rd floor best part elevator was not working we took all our stuff in room via stairs, hard time for my wife she has issued walking... so called we had suite with kitchen without any cutlery and plates, no toilet tissue and not even tissue paper in the room. That was our worse experience waist my money.
Business response:
Dear saud, Thank you for your feedback. We sincerely apologize for the inconvenience you faced during your stay. It is unacceptable that you experienced issues with the elevator and the lack of essential amenities in your room. We have addressed these concerns with our team to ensure such incidents are not repeated. Your experience does not reflect our standards, and we are committed to improving. We hope to have another opportunity to provide you with a more comfortable and pleasant stay.Sincerely,Hotel Management
The room had roaches. The ice maker machine was very dirty.
Business response:
Dear Yolanda, Thank you for your feedback. We apologize for the issues you encountered during your stay, including the presence of roaches and the condition of the ice maker. Ensuring a clean and pest-free environment is a priority, and we are taking immediate action to address these concerns with our maintenance and housekeeping teams. Your experience does not reflect our usual standards, and we appreciate your patience as we work to rectify these issues. We hope you will consider giving us another chance to provide a bette... read more
Atrocious When we checked in we were given a room number and keys . The building was across the lot and we literally had to step over someone sleeping on sidewalk . The building was not secure as there was a rock literally holding open the door for anyone to enter . But worst of all when we entered room it was filthy . There was Chinese food , wrappers , water bottles strewn everywhere . The bed was unmade . The room smelled . We requested a full refund and had to find another hotel at 10 pm
Business response:
Dear Theresa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Roach Motel Bring your own roach motels. The front desk doesn't provide them. We killed at least 5 roaches and trapped another couple in the week we stayed here. I have pictures if anyone is interested. This used to be our favorite place to stay in the DC area but it has gone to the dogs. The security door didn't work, the elevator didn't work, the ice machine didn't work. Two of the clerks gave me hateful looks for requesting simple things like towels and ice. One actually gave me a lecture for requesting clean towels after... read more
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay. This is not reflective of our standards, and we are taking immediate steps to address these issues with our pest control and maintenance teams. Your concerns about our staff have also been noted. Your experience is important to us, and we hope to provide a better stay next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.