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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unkind really... Your
Business response:
Dear yoon jae, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Bathroom was dirty had hairs on toilet and floor. Nighttime help was rude and seemed bothered by questions. Probly wouldnt stay here again.
Business response:
Dear Kevin, Thank you for your review of our hotel. We are sorry to hear about your disappointment with the staff and the housekeeping issues in your room. We aim to provide every guest with fresh, clean accommodations and the best hospitality. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent ... read more
Very disappointing, the staff was accommodating, but we had a dirty room, Ran out of toliet paper, dirty halls, there was a left over sock from a previous guest.
Business response:
Dear Erik, Thank you for your review of our hotel. We are glad to know our staff are accommodating. We are sorry to hear about the issues with cleanliness and toiletries. Our promise is to provide every guest with fresh, clean accommodations and do everything possible to meet our guest's needs. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to exceptional experience and will look into your feedback. We hope this isolated incident will not d... read more
Not to pleased at all. Reserved and paid through hotels.com When I arrived they said they didn’t have a room for me and they over booked past 100% capacity. They then found a room for me and said I’d have to wait for them to clean and prepare the room. Once getting in my room is was alright. I appreciated the kitchen, but there were absolutely no utensils, or cups (not even a disposable plastic cup for water). However there was no toilet paper/tissues or any paper products inside. There was also hair in a towel and pillow ca... read more
Business response:
Dear Guest, Thank you for choosing us and sharing your feedback. We apologize for the issues with your room reservation and the various issues you encounter during your visit to our hotel. Our top priority is the security of our guests and ensuring an exceptional experience. Therefore, we regret we could not provide our commitment to delivering extraordinary service and accommodations. We will address the issues with our team so this does not happen again. Thanks again for your valuable feedback, and we hope you will give us... read more
There was a strong smell when you entered the building. Room looked okay mattresses looked clean however there was a dead cockroach on the kitchen floor and another in the bathroom. The following day there was a live one in the kitchen. We had 5 people and only 2 towels had to ask for more and was only given 2. There are no dishes for anything in the kitchen you have to ask for them.
Business response:
Dear Emily, Thank you for choosing our hotel during your recent visit to Chantilly. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next t... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.