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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience ever Horrible experience at this hotel. The African-American hotel staff on the night shift was extremely rude and disrespectful and had zero communication skills. He was so incompetent that he was not able to activate our room keys. We went to our room but were not able to unlock it and when I came down to inform him he ran upstairs without apologizing and waiting for me. By the time I reached the room he already left downstairs without saying a word. One of the cleaners who was working beside the room open... read more
Business response:
Dear Anonymous, We sincerely apologize for the disappointing experience you had during your stay. We take your feedback seriously and are committed to providing a welcoming and respectful environment for all our guests. It is regrettable that you encountered difficulties with our night shift staff, and we will address this issue promptly to ensure such incidents do not recur. Please know that your comfort and satisfaction are important to us, and we appreciate your feedback as it helps us improve. We hope you'll reconsider s... read more
No rooms available but reserved on line, 1st rm AC didn't work. 2nd rm TV didn't work. 1st rm had a roach in it
Business response:
Dear Lenwood, We deeply apologize for the multiple issues you encountered during your stay. This is certainly not the experience we aim to provide our guests. We take your feedback seriously and will investigate these issues to ensure they are resolved promptly. Cleanliness and the functionality of amenities are of utmost importance to us. Your feedback is valuable in helping us improve our services. We are truly sorry for any inconvenience this may have caused and hope you will consider giving us another chance to provide y... read more
This was a very misleading advertisement. This was a very poorly ran hotel. Terrible staff, concerns for safety, not clean and horrible smell.
Business response:
Dear Michael, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
This facility need renovation. There is nothing in the room like coffee maker etc....Definnitly 'No' breakfast, only empty coffee pot and some muffin to go.
Business response:
Dear TUNCAY, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We will gladly share your valuable feedback appropriately for our plans. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Stains on the sheets, bugs, & horrible smell. Property is run down
Business response:
Dear Shelby, Thank you for your honest comments. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We will also note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management
Pictures of room on Expedia is not correct and misleading. For 2 bedroom suites they do not have 2 queen beds in one room. All they have single queen bed in each room. Elevator was not working and out of order. Free breakfast is a joke. They have muffins and oat meal but not enough muffins to serve you.
Business response:
Dear Rizwan, Thank you for reviewing our hotel. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We are grateful for your comments and your patience. It was our pleasure hosting ... read more
The whole family went on a trip and needed a kitchen, so I booked it, but the sofa bed was so dirty that I couldn't use it, and my husband, who slept in another room, was bitten by bugs everywhere and we had to wash everything out of embarrassment as soon as we got home.
Business response:
Dear Kelly, Thank you for sharing the specifics of your visit. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel... read more
The power went out and when it came back on internet was down for a few hours.
Business response:
Dear Dennis, Thank you for taking the time to rate your visit. We apologize for the inconvenience caused by the power outage, which also affected the internet connectivity. Unfortunately, such situations are beyond our control, but we are working on measures to minimize their impact in the future. We appreciate your understanding and hope that you'll give us another opportunity to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.