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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse hotel with no services.. Horribly bad experience we traveled from new york. We had room at 3rd floor best part elevator was not working we took all our stuff in room via stairs, hard time for my wife she has issued walking... so called we had suite with kitchen without any cutlery and plates, no toilet tissue and not even tissue paper in the room. That was our worse experience waist my money.
Business response:
Dear saud, Thank you for your feedback. We sincerely apologize for the inconvenience you faced during your stay. It is unacceptable that you experienced issues with the elevator and the lack of essential amenities in your room. We have addressed these concerns with our team to ensure such incidents are not repeated. Your experience does not reflect our standards, and we are committed to improving. We hope to have another opportunity to provide you with a more comfortable and pleasant stay.Sincerely,Hotel Management
The room had roaches. The ice maker machine was very dirty.
Business response:
Dear Yolanda, Thank you for your feedback. We apologize for the issues you encountered during your stay, including the presence of roaches and the condition of the ice maker. Ensuring a clean and pest-free environment is a priority, and we are taking immediate action to address these concerns with our maintenance and housekeeping teams. Your experience does not reflect our usual standards, and we appreciate your patience as we work to rectify these issues. We hope you will consider giving us another chance to provide a bette... read more
Atrocious When we checked in we were given a room number and keys . The building was across the lot and we literally had to step over someone sleeping on sidewalk . The building was not secure as there was a rock literally holding open the door for anyone to enter . But worst of all when we entered room it was filthy . There was Chinese food , wrappers , water bottles strewn everywhere . The bed was unmade . The room smelled . We requested a full refund and had to find another hotel at 10 pm
Business response:
Dear Theresa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Roach Motel Bring your own roach motels. The front desk doesn't provide them. We killed at least 5 roaches and trapped another couple in the week we stayed here. I have pictures if anyone is interested. This used to be our favorite place to stay in the DC area but it has gone to the dogs. The security door didn't work, the elevator didn't work, the ice machine didn't work. Two of the clerks gave me hateful looks for requesting simple things like towels and ice. One actually gave me a lecture for requesting clean towels after... read more
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay. This is not reflective of our standards, and we are taking immediate steps to address these issues with our pest control and maintenance teams. Your concerns about our staff have also been noted. Your experience is important to us, and we hope to provide a better stay next time.Sincerely,Hotel Management
Property need to be updated
Business response:
Dear leonardo, Thank you for your feedback. We appreciate your input regarding the need for updates to the property. Your comments are valuable to us, and we will consider them as we plan future improvements. Our goal is to provide a comfortable stay for our guests, and we hope to welcome you back for a better experience.Sincerely,Hotel Management
Terrible A terrible place, not very professional staff. Door inside lock was broken. They said breakfast included but they didn’t have anything else other than pancakes. We had to drive out for breakfast. Their excuse was they are changing their management. A place for their neighborhood crews to drink and hangout.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered, including the broken lock, limited breakfast options, and any unprofessional behavior from our staff. We are currently undergoing management changes and are working hard to address these problems. Your comments are important to us, and we will use them to make necessary improvements. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
old and needing improvements Needs revamping.
Business response:
Dear Guest, Thank you for your feedback. On behalf of hotel management, we apologize for any inconvenience caused during your stay. We are currently working on several renovations and improvements to enhance our guests' experience. Your comments are valuable to us, and we hope to welcome you back in the future to experience the positive changes.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.