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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The building where i have my room one of enter door are unlock elevator are broken the hallwey smell bad.and i not see good customer service when i check in .
Business response:
Dear Jose, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the security of the entrance, the elevator, and the unpleasant odor in the hallway. We also regret that the check-in experience did not meet your expectations. Your concerns have been noted, and we are working to address these matters to enhance the guest experience. We hope to have the opportunity to welcome you back for a more positive stay in the future.Sincerely,Hotel Management
There were bed bugs crawling all over the nightstand! Didn’t bother checking the bed. Just got out as quick as we could! Property still has not responded to refund request!
Business response:
Dear Brandon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Very difficult to reach staff at Front Desk when I called regarding my refundable deposit that remained on my credit card. I called every day for 3-5 days after the time had passed for the deposit to be refunded and no one ever answered the phone or returned my call. I had to dispute the charge with my credit card company to get my $100 refundable deposit credited back to my card. I also had to keep asking for a sheet, pillow and blanket for the sofa bed for my son. I asked 3 times and kept being told that someone would come... read more
Business response:
Dear Allyson, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Took too much time for check in process
Business response:
Dear Yash, Thank you for your feedback. We sincerely apologize for the delay you experienced during check-in. We understand how important a smooth and efficient process is after a long journey, and we will review this with our team to ensure improvements are made. Your comfort and satisfaction are our priority, and we hope to provide you with a more seamless experience in the future.Sincerely,Hotel Management
Room was clean.. but found 3 roaches on 3 separate trips to the bathroom.. was told i would be given my room deposit back right then and would have a manager contact me about the roaches.. a week later, still no calls and no deposit return. Staff on site was friendly as i was to them as well.
Business response:
Dear Brit, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Just terrible never again
Business response:
Dear Levit, Thank you for your feedback. We’re sorry to hear about your disappointing experience. This is not the level of service we aim to provide. We value your feedback as it helps us improve. We hope you might consider giving us another chance in the future to better meet your expectations. Sincerely,Hotel Management
Rude staff... night front desk was rude... a lot of unnecessary process... plus keys didnt work for the first night and first day... had to constantly go to front desk to reset... need to update rooms and furniture...
Business response:
Dear Sunshine, Thank you for your feedback. We apologize for the inconvenience you experienced with our night staff and the repeated issues with the key cards. Your comments about the check-in process and the need for room and furniture updates are noted, and we are working to make improvements. We strive to provide a seamless and comfortable stay, and we regret that we fell short during your visit. We appreciate your input and hope to welcome you back to Extended Stay America for a more pleasant stay.Sincerely,Hotel Managem... read more
Bad smell in the room and lot of roaches everywhere. It was nightmare to me. Don't stay there.
Business response:
Dear Joonggul, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had with the room's smell and the presence of roaches. This is not acceptable and does not reflect our standards. We are addressing these issues with urgency to ensure a cleaner and more comfortable environment for our guests. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a much-improved stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.