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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property need to be updated
Business response:
Dear leonardo, Thank you for your feedback. We appreciate your input regarding the need for updates to the property. Your comments are valuable to us, and we will consider them as we plan future improvements. Our goal is to provide a comfortable stay for our guests, and we hope to welcome you back for a better experience.Sincerely,Hotel Management
Terrible A terrible place, not very professional staff. Door inside lock was broken. They said breakfast included but they didn’t have anything else other than pancakes. We had to drive out for breakfast. Their excuse was they are changing their management. A place for their neighborhood crews to drink and hangout.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered, including the broken lock, limited breakfast options, and any unprofessional behavior from our staff. We are currently undergoing management changes and are working hard to address these problems. Your comments are important to us, and we will use them to make necessary improvements. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
old and needing improvements Needs revamping.
Business response:
Dear Guest, Thank you for your feedback. On behalf of hotel management, we apologize for any inconvenience caused during your stay. We are currently working on several renovations and improvements to enhance our guests' experience. Your comments are valuable to us, and we hope to welcome you back in the future to experience the positive changes.Sincerely,Hotel Management
Just Awful This was an absolute horrible experience. I arrived late at night. The parking lot was full and poorly. There was no additional parking. A door to one of their buildings was propped open. I had no where to park with a reserved room. I had no where to park and was not able to stay.
Business response:
Dear Emily, We deeply apologize for the distressing experience you encountered upon your arrival. It's unacceptable that you were unable to find parking despite having a reserved room, and we understand how frustrating this must have been. We take the safety and comfort of our guests seriously, and we're genuinely sorry for the inconvenience caused by the lack of available parking and the open door. Your feedback is valuable to us, and we will address these issues promptly to prevent similar situations from occurring in the ... read more
Too many cockroaches in the kitchen The staff were all nice except for one member of your team threatened my daughter with locking her out of the room because I was in the ER. Do not know her name but rude beyond belief
Business response:
Dear mary, We're truly sorry for the distressing experience you had during your stay. It's disheartening to read about the presence of pests in your room, and we apologize for the inconvenience and discomfort they caused. Additionally, the behavior you described from one of our team members is completely unacceptable and does not reflect the level of service and care we aim to provide. We take such matters very seriously and will address these issues internally to ensure future guests are not similarly impacted. Please accep... read more
Staff was rude and had zero people skills, especially for hospitality. Check in process is long
Business response:
Dear Shaon, Thank you for sharing your review of your stay at our hotel. We apologize for any inconvenience caused by the check-in delay and any service lapses. Guest satisfaction is our priority, and we aim to provide excellent service. We appreciate your feedback and will address it with our team to ensure better guest experiences. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.