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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Incredibly uncomfortable and inconvenient Outdated, uncomfortable, messy. Room smelled like a dead animal combined with gas leak smell, very bad. Guest service smelled and tried to spray with odor eliminator, did not work. Manager credited one-night stay to remedy. Deposit was not processed returned until we followed up 10 days after as promised. Afternoon customer service on day 2 purposely and knowingly ehlxhibited utter disinterest and rudeness in words and actions with the bad odor issue. Embarrassed to have experienced ... read more
Business response:
Dear Guest, Thank you for sharing your review. We sincerely apologize for not meeting your expectations regarding cleanliness and the unpleasant odor during your stay. This doesn't reflect our usual standards, and we're actively addressing this isolated incident. Your feedback is invaluable and will guide our ongoing efforts to enhance our property. We're committed to regaining your trust and providing a much-improved experience in the future. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel... read more
Not a single sign on the place. Spent the night going in circles trying to find iy
Business response:
Dear Magdi, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better exper... read more
Listing said breakfast ibcluded. Mini muffins, granola bars and instant oatmeal. Yhis was misleading and terrible. We arrived very late after driving all night to find ourvroom was canceled duevto no show. The did find us acroom but a phone call priorvto canceling would gave been nice.
Business response:
Dear Mark, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management
I was charged $10 for checking out at 11:30pm. And they will save driver's license/personal info for everyone who stays in.
Business response:
Dear Guest, We apologize for any inconvenience caused by our late checkout fee policy and the collection of guest information. These policies are in place to ensure the security and smooth operation of our hotel. Your feedback is valuable, and we will review these procedures to ensure they align with our guests' expectations. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
There was no included breakfast- though cheerfully advertised. There were no kitchen items (cups, utensils, plates, paper towels, etc.) which is unacceptable for extended/quasi residential facilities. You could request them, but the point is to HAVE them. ALL OF THE WASHERS in the building were out of order. A person on duty offered to fix them, but after paying $5 for watered down detergent and climbing the stairs to wash my jeans that oil had spilled on during my travel - I just didn't want to be bothered. The ice machine ... read more
Business response:
Dear Nina, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another ch... read more
I could hear people having sex all night No hot water in the shower Trans dude knocked on my door randomly
Business response:
Dear Hamza, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.