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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not to pleased at all. Reserved and paid through hotels.com When I arrived they said they didn’t have a room for me and they over booked past 100% capacity. They then found a room for me and said I’d have to wait for them to clean and prepare the room. Once getting in my room is was alright. I appreciated the kitchen, but there were absolutely no utensils, or cups (not even a disposable plastic cup for water). However there was no toilet paper/tissues or any paper products inside. There was also hair in a towel and pillow ca... read more
Business response:
Dear Guest, Thank you for choosing us and sharing your feedback. We apologize for the issues with your room reservation and the various issues you encounter during your visit to our hotel. Our top priority is the security of our guests and ensuring an exceptional experience. Therefore, we regret we could not provide our commitment to delivering extraordinary service and accommodations. We will address the issues with our team so this does not happen again. Thanks again for your valuable feedback, and we hope you will give us... read more
There was a strong smell when you entered the building. Room looked okay mattresses looked clean however there was a dead cockroach on the kitchen floor and another in the bathroom. The following day there was a live one in the kitchen. We had 5 people and only 2 towels had to ask for more and was only given 2. There are no dishes for anything in the kitchen you have to ask for them.
Business response:
Dear Emily, Thank you for choosing our hotel during your recent visit to Chantilly. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next t... read more
Lower your expectations. Never stay again.
Business response:
Dear Tamer, Thank you for taking the time to evaluate our hotel. We always aim to provide services and accommodations that exceed our guests' expectations; therefore, we regret failing you. We are fully committed to improving our guest experience, and we hope you will allow us to host you again and regain your trust the next time you return to our area.Sincerely,Hotel Management
Horrible service and dirty Front desk rude and unprofessional, there were no blankets, no pillows case, no towels, dirty and very dusty. I ask for all this and the housekeeping said they didn't have. I ask them to see the room and he didn't want to. Also i ask for a different room, he said i couldn't. I end it up buying some cleaning products to disinfect the whole room. This never happened before. Hotel.com should not recommend this place.
Business response:
Dear Luis, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicates our services and amenities during arrival and provides each guest... read more
There were only towles for 2 people in a room booked for 6 and they said they did not have any more available
Business response:
Dear Britt, Thank you for choosing us and sharing your feedback bout your stay with us. We sincerely apologize for your disappointing experience of not providing enough towels. We are dedicated to providing guests with the best service, a clean suite, well-maintained accommodations, complimentary towels, and some toiletries. This can be exchanged at the front desk anytime. Therefore, we are sorry this was not your experience. We will certainly address this with our housekeeping team, and we hope you will give us another oppo... read more
They were not having enough comfortor for us, they said they are overbooked so they don't have comfortor. There were three bed and only 2 comforter.
Business response:
Dear Subhash, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not being able to provide you with enough comforter. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
The property was specified as smoke free but it was not, also it was not clean as well as not provided proper breakfast (it was not breakfast, it was coffee and snacks). Hotel doesn't have vassels in kitchen, doesn't have paper towels, tissues etc. Overall very bed experience on the hotels till now.
Business response:
Dear Jwalant, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,337 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.