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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room itself was spacious and fairly clean. The beds were comfortable. The elevator did not work, and we had to carry our luggage up three flights of stairs. There was no kitchenware in the unit even though there was a kitchen. We had to go collect plates, utensils, pots and pans on our own from the front desk and lug them back to our unit up three flights of stairs. There was also a power outage in the middle of the night. The breakfast was also very poor. Packet oatmeal and muffins. We will not be staying at an Extended... read more
Business response:
Dear Evelyn, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. It saddens us that your visit did not meet your expectations, and we understand how frustrating this must have been for you. We appreciate your feedback and assure you that we will investigate further to ensure we can improve our services for our guests. Thank you for sharing your thoughts with us, and we hope that you will give us another opportunity to provide you with a better experience in the fut... read more
The staff here were friendly and helpful. But the place is not a typical hotel. As far as i can tell it caters to people looking for long stays, perhaps short term rental? The first room i was put in was being repaired and was not totally clean. At my request i was moved to a second room which was fine, overall.There is no airport shuttle.
Business response:
Dear Kevin, Thank you for your kind compliments and helpful suggestions for improvement. We sincerely apologize for any inconvenience caused and will take steps to enhance our service delivery and maintain consistency. We appreciate your patience and hope to welcome you back for the flawless experience that you deserve.Sincerely,Hotel Management
The person who checked me in (Toni) was on a personal call on their cell phone the entire time. Barely acknowledged me. I couldn’t even tell when they were speaking to me or the person on the phone. Area in and around the hotel is dirty. Rooms isn’t very clean and the whole hallway is dirty and smells bad. Will not stay here again.
Business response:
Dear Douglas, Thank you for choosing our hotel during your recent visit to our area. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests; therefore, we apologize for not meeting your expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
Unkind really... Your
Business response:
Dear yoon jae, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Bathroom was dirty had hairs on toilet and floor. Nighttime help was rude and seemed bothered by questions. Probly wouldnt stay here again.
Business response:
Dear Kevin, Thank you for your review of our hotel. We are sorry to hear about your disappointment with the staff and the housekeeping issues in your room. We aim to provide every guest with fresh, clean accommodations and the best hospitality. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent ... read more
Very disappointing, the staff was accommodating, but we had a dirty room, Ran out of toliet paper, dirty halls, there was a left over sock from a previous guest.
Business response:
Dear Erik, Thank you for your review of our hotel. We are glad to know our staff are accommodating. We are sorry to hear about the issues with cleanliness and toiletries. Our promise is to provide every guest with fresh, clean accommodations and do everything possible to meet our guest's needs. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to exceptional experience and will look into your feedback. We hope this isolated incident will not d... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.